Towards excellence in public administration: organisation theory-based performance management model

Tomaževič, Nina; Tekavčič, Metka; Peljhan, Darja

doi:10.1080/14783363.2015.1102048

Cited by 25 publications

(24 citation statements)

References 27 publications

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“…Th e evaluation of the government agencies' performance is a crucial issue for the modernized public governance (e.g. Andersen et al 2016;Gerrish 2016;Tomaževič et al 2015). In the ideal model, the performance management system assumes both measuring the results of the organization's activities that have quantitative measurable goals (performance measurement) and evaluating the extent to which the goals were achieved (performance evaluation); reporting on the achieved objectives should ensure transparency and accountability of the government agencies for a wide range of consumers and stakeholders (accountability and transparency), and heads of public sector organizations must thereby ensure a decision-making based on information about the work of the organization in question.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Performance Evaluation of the Government Agencies of Kazakhstan

Suleimenova

Kapoguzov

Kabizhan³

et al. 2018

NISPAcee Journal of Public Administration and Policy

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Performance evaluation of the government agencies seems to be one of the most important issues in modern public administration. Th e countries with developed economies introduced various performance evaluation models. Th e developing countries also implement instruments to evaluate the government agencies performance. Unlike countries with developed institutional environments, the developing ones very oft en import evaluation models that have been proven in other countries. In that context, our research aimed to understand how the performance evaluation models work in countries with a developing institutional environment. Th e fact is that the performance evaluation of the government agencies shows certain results which present it in a positive way to the public. Unfortunately, these survey results do not adequately cover diffi culties and obstacles that appear in the performance evaluation introduction process. In this regard, the perception of the evaluation system by the fi rst-hand (civil servants), as well as the end entities (NGO representatives) of how the introduction of the evaluation institute contributes to improving the eff ectiveness of government agencies need to be analyzed.Th is article presents an analysis of the impact performance evaluation on performance in government agencies of Kazakhstan through interviews with civil ser-

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Section: Theoretical Frameworkmentioning

confidence: 99%

Performance Evaluation of the Government Agencies of Kazakhstan

Suleimenova

Kapoguzov

Kabizhan³

et al. 2018

NISPAcee Journal of Public Administration and Policy

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“…In countries on the path from a developing to a developed economy, the situation proves even more acute due to several additional post-transition issues (Aristovnik et al, 2016;Koprić, 2012;Bouckaert, Nakrošis and Nemec, 2011;Ropret et al, 2018). Consequently, public administration reforms are determined as a highly important priority within the UN's 2030 Agenda for Sustainable Development, the post EU 2020 strategy, and EU member states' national strategies (European Commission, 2010;Hammerschmid et al, Millard, 2017;, Aristovnik et al, 2016Tomaževič et al, 2017;Ropret et al, 2018). The ability to significantly improve authoritative decision-making and public services for individuals, businesses and non-governmental organizations is consequently of strategic importance for the public administration at the European and member state (MS) levels (Hintea et al, 2015;Millard, 2017;OECD, 2016;Ropret et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

Public Sector Reform from the Post-New Public Management Perspective: Review and Bibliometric Analysis

Ropret

Aristovnik

2019

CEPAR

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The aim of this article is to evaluate the impact of public sector reform on academic literature from the post-NPM perspective. There have been several investigations into post-NPM public governance models and their impact on public sector reform. Yet, the research problem faced when analysing post-NPM literature is the lack of studies examining the multitude of possible public governance models (PGM) with sufficient comprehensiveness, especially in Central and Eastern European (CEE) states. In order to effectively address the research problem, a bibliometric analysis was performed, following three objectives: (i) an investigation into the evolution of PGM literature, (ii) identification of the core publications and authors based on publication frequency, and (iii) a citation network analysis (a historiograph), indicating the relations among the most-cited publications. It involved the identification of 16,374 publications in the Web of Science database, narrowed down to the 100 most cited between 1994 and 2017, and the application of the HistCite bibliometric analysis software, covering descriptive statistics, bibliometric indicators, and historiographic citation analysis. The research results reveal a growing research interest in the topic, as supported by bibliometric indicators. In addition, important differences as regards coverage and diffusion of individual post-NPM models are indicated. Namely, most publications focus on the ‘governance’ paradigm and subsequent critical rethinking, as indicated by several post-NPM modernisation proposals. Furthermore, we have shown that such evaluation of governance and related doctrines may be biased in favour of subjective, pluralistic Western ideas about governance, presumably limiting their impact within the CEE and several other regions. Hence, the regions’ particularities in terms of governance (post-socialism, Rechtsstaat culture, EU membership, small states, etc.) must be further taken into account in the post-NPM literature.

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“…In this sense, water utilities should adopt many practices to improve their accountability to stakeholders [25,26]. In particular, the first duty of water utilities is to adopt practices which have a positive impact on sustainable development, and the second duty is to inform society about their sustainability performance.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

A New Framework for Assessing the Sustainability Reporting Disclosure of Water Utilities

2018

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Sustainability reporting is becoming more and more widespread among companies aiming at disclosing their contribution to sustainable development and gaining legitimacy from stakeholders. This is more significant for firms operating in a public services' context and mainly when supplying a fundamental public resource, like water utilities. While the literature on sustainability reporting in the water sector is scant, there is an increasing need to study the usefulness and quality of its sustainability disclosures to adequately inform the stakeholders about the activities of water utilities to protect this fundamental resource and general sustainable development. This article presents a novel assessment framework based on a scoring technique and an empirical analysis on the sustainability reports of Italian water utilities carried out through it. The results highlight a low level of disclosure on the sustainability indicators suggested by the main sustainability reporting guidelines (Global Reporting Initiative, (GRI), and Sustainability Accounting Standard Board, (SASB)); most companies tend to disclose only qualitative information and fail to inform about some material aspects of water management, such as water recycled, network resilience, water sources, and effluent quality. These findings indicate that sustainability reporting is mainly considered as a communication tool, rather than a performance measurement and an accountability tool, but also suggest the need for a new and international industry-specific sustainability reporting standard.

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Towards excellence in public administration: organisation theory-based performance management model

Cited by 25 publications

References 27 publications

Performance Evaluation of the Government Agencies of Kazakhstan

Performance Evaluation of the Government Agencies of Kazakhstan

Public Sector Reform from the Post-New Public Management Perspective: Review and Bibliometric Analysis

A New Framework for Assessing the Sustainability Reporting Disclosure of Water Utilities

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