Towards Extending BPMN with the Knowledge Dimension

Šūpulniece, Inese; Bušinska, Ligita; Kirikova, Mārīte

doi:10.1007/978-3-642-13051-9_7

Cited by 21 publications

(8 citation statements)

References 6 publications

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“…In our previous work [6] we analyzed different attempts to include knowledge dimension in business process modeling and knowledge modeling languages and we proposed to integrate knowledge-oriented modeling language KMDL [14] and BPMN notation [15]. In that work three different objects: knowledge objects, information objects and data objects were used.…”

Section: Information Exchange In Business Process Contextmentioning

confidence: 99%

“…It shows data rather as an internal than external phenomenon of the knowledge holder and interchange of perceivable knowledge is accomplished via information codes. None of the approaches analyzed in [6] took into consideration information codes and therefore are not directly applicable for representation of knowledge dimension in the way it is described in the previous section. On the other hand knowledge modeling approaches analyzed in [6] are not used very often; therefore in this work we consider "ordinary" business process modeling languages in order to see how appropriate they are for inclusion of knowledge dimension.…”

Section: Information Exchange In Business Process Contextmentioning

confidence: 99%

“…None of the approaches analyzed in [6] took into consideration information codes and therefore are not directly applicable for representation of knowledge dimension in the way it is described in the previous section. On the other hand knowledge modeling approaches analyzed in [6] are not used very often; therefore in this work we consider "ordinary" business process modeling languages in order to see how appropriate they are for inclusion of knowledge dimension. The following business process modeling languages were analyzed: GRAPES BM -in GRADE tool [16], EPC diagrams in ARIS [17] [15].…”

Section: Information Exchange In Business Process Contextmentioning

confidence: 99%

“… Opportunity to improve understanding about the knowledge usefulness, validity and relevance for particular activities in a process  Opportunity to enable competence requirements management and proactive training based on a process reengineering impact analysis. We have already tried to address these issues with respect to BPMN notation in our previous work [6]. This lead to the introduction of specific symbols for data, information and knowledge objects.…”

Section: Introductionmentioning

confidence: 99%

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Knowledge Dimension in Business Process Modeling

Bušinska

Kirikova

2012

Progress in Pattern Recognition, Image Analysis, Computer Vision, and Applications

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Abstract. Business process models can be represented as stand-alone models and as a par-of a system of models. In the case of the system of models the business process model elements can be a part of other models that are included in the system of models. Each model that relates to the business process via its element can be regarded as a dimension of the business process. Thus the organizational structure model (performer model), goal model, decision model, location model, and other models represent a particular dimension of the business process. One of the dimensions that have not yet evolved into a model that could be easily related to the business process is knowledge dimension. The problem resides in the not fully agreed-upon understanding of the relationship between such notions as data, information, and knowledge. The concept of information code allows to look closer at knowledge dimension of the business process and to clarify several issues with respect to this dimension and its proper place in business process model representation.

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Section: Information Exchange In Business Process Contextmentioning

confidence: 99%

Section: Information Exchange In Business Process Contextmentioning

confidence: 99%

Section: Information Exchange In Business Process Contextmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Knowledge Dimension in Business Process Modeling

Bušinska

Kirikova

2012

Progress in Pattern Recognition, Image Analysis, Computer Vision, and Applications

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“…In our previous research [17] we tried to extend existing business process notation (namely, BPMN) with knowledge flow, but it did not bring expected results. Firstly, existing notations (BPMN as well as ARIS eEPC, GRADE, IDEF0, IDEF3 and UML activity diagram) do not strictly separate data from information; secondly, the owner of data, information, and knowledge is not indicated and; thirdly, these languages and notations are suitable for process sequence representation, but poorly present data and information flows.…”

Section: Systematic Representations Of Data Information and Knmentioning

confidence: 99%

Towards Systematic Reflection of Data, Information, and Knowledge

Bušinska¹,

Šūpulniece²

2011

Scientific Journal of Riga Technical University. Computer Sciences

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Currently available business process modeling notations do not provide an opportunity to clearly distinguish between data, information and knowledge. The problem lies mainly in a still not fully agreed-upon understanding of relationship between the notions data, information, and knowledge. Therefore in this paper we focus on the analysis of this relationship by investigating intersection of modern information theory assumptions and knowledge management definitions of information and knowledge. The results are expressed as new graphical notation for knowledge, information, and data flow systematic reflection in business process model.

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A conceptual ontological framework for managing the social business process to enhance customer experience

Helmy

AbdelGaber

Fahmy

et al. 2020

Knowl Process Manag

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Nowadays, organizations strive for business process optimization to survive the current competitive business environment. The widespread use of social media and Web 2.0 applications has dramatically changed the structure of the business process. Such evolution caused an increase in the flow of data and information, which led to knowledge‐intensive business processes. Thus, modeling the knowledge‐intensive processes became essential to make use of the flow of knowledge from social media and to fulfill their demanding requirements. Therefore, knowledge and social dimensions should be integrated into the traditional business process life cycle. This integration yields a large flow of customer knowledge that needs to be efficiently used and managed. Moreover, the use of ontologies for knowledge representation opens up a supplementary view for providing machine‐accessible terminology to processes. Ontologies make a significant contribution to the categorization and organization of the incorporated and unstructured information. This paper proposes a framework that integrates the social business processes with a knowledge base in the form of an ontology to manage and enhance the overall customer experience. The proposed framework aims to enable organizations to improve knowledge support for their customer‐driven business processes. In addition, the extracted knowledge from social media will support organizations in managing the customer knowledge and building up the relationships with customers. The proposed social ontology will ease the querying of existing customer knowledge and inferring new knowledge that enhances optimizing the business process, and customer experience.

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Towards Extending BPMN with the Knowledge Dimension

Cited by 21 publications

References 6 publications

Knowledge Dimension in Business Process Modeling

Knowledge Dimension in Business Process Modeling

Towards Systematic Reflection of Data, Information, and Knowledge

A conceptual ontological framework for managing the social business process to enhance customer experience

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