Towards Increased Comparability of Business Process Models: Design, Implementation and Evaluation of Semantic Standardization Functionality

Shitkova, Maria; Clever, Nico; Holler, Justus; Becker, Jörg

doi:10.1109/cbi.2015.13

Cited by 7 publications

(6 citation statements)

References 22 publications

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“…When the perceived satisfaction of the user reaches a high level, he interacts with the content and service to fulfill his goals and needs. Therefore, usability is very important for user satisfaction with the platform and application, and it allows users to easily fulfill their needs through the channel or platform provided [124].…”

Section: Usabilitymentioning

confidence: 99%

Evaluation of Digital Banking Implementation Indicators and Models in the Context of Industry 4.0: A Fuzzy Group MCDM Approach

Amiri

Hashemi-Tabatabaei

Ghorabaee

et al. 2023

Axioms

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Modern technologies have changed human life and created a generation of customers who have different needs compared to the past. Considering Industry 4.0 and its drivers, the implementation of digital banking (DB) has faced various challenges that are caused by emerging trends. Both Industry 4.0 and DB are contemporary concepts, and decision-makers are often faced with uncertainties in their decisions regarding the implementation of DB and its indicators. For this purpose, a novel multi-criteria group decision-making approach has been developed utilizing the best–worst method (BWM) and α-cut analysis as well as trapezoidal fuzzy numbers (TFNs). By reviewing the literature and using experts’ opinions, the DB implementation criteria are determined, and considering an uncertain environment, the criteria are prioritized using the proposed method. Then, the available DB models and alternatives are examined based on the decision criteria and the importance of each criterion. This research contributes to the existing literature by identifying and prioritizing the criteria necessary for the successful implementation of DB, taking into account emerging trends and technological advances driven by Industry 4.0. Subsequently, the study prioritizes the prevalent models of DB based on these criteria. This study proposes a decision-support framework for dealing with ambiguity, lack of information, insufficient knowledge, and uncertainty in decision-making. The framework uses TFNs to account for imprecision and doubt in decision-makers’ preferences. Additionally, the study presents a fuzzy multi-criteria group decision-making approach that enables a group of experts to arrive at more reliable results. The proposed approach can help improve the quality of decision-making in complex and uncertain situations. The results of this research show that human resources, rules and regulations, and customer satisfaction are the most important criteria for implementing DB. In addition, the open, blockchain, and social banking models are the crucial models that significantly cover the implementation criteria for DB.

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Section: Usabilitymentioning

confidence: 99%

Evaluation of Digital Banking Implementation Indicators and Models in the Context of Industry 4.0: A Fuzzy Group MCDM Approach

Amiri

Hashemi-Tabatabaei

Ghorabaee

et al. 2023

Axioms

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“…Therefore, the inclusion of diverse participants may yield different outcomes. Overall, poor usability diminishes user productivity and contributes to user attrition [83].…”

Section: Usability Problems For the Sighted Usersmentioning

confidence: 99%

Accessibility first: detecting frustration in web browsing for visually impaired and sighted smartphone users

Abdelaal,

Al-Thani

2023

Univ Access Inf Soc

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Smartphone adoption has become increasingly prevalent in modern society, reflecting the widespread integration of these devices into various aspects of daily life, yet accessibility and usability problems persist. Smartphones pose numerous challenges to individuals with visual impairments (VI). This is due to smaller screen sizes, lack of physical buttons, and prevalent problems. These challenges frustrate users as they are unable to accomplish their goals. In this paper, the physiological response of VI and sighted individuals are compared and examined. The participant's frustration is measured through physiological signals. The GSR is the signal captured to detect the user's frustration caused by the superimposed accessibility and usability web-related issues. GSR, being less obtrusive, is an effective way to measure frustration. There were 13 VI and 16 sighted participants. Using a within-subject and between-subject design, participants completed four tasks, each was completed under frustrating and non-frustrating conditions while wearing an Empatica E4 wristband to collect GSR data. Challenges were both group-specific and mutual. A slowed internet connection and constant page refreshes are frustrating tasks for sighted participants. VI participants faced an unsearchable drop-down list and an inaccessible menu. Pop-up ads and session timeout are common tasks. Among VI participants, there was no significant difference between frustrating and non-frustrating tasks. When VI participants experienced a session timeout, they significantly showed a higher level of arousal. When comparing the physiological responses of sighted and VI participants in the page refresh and session timeout tasks, the results show that the arousal level is significantly higher in VI participants, primarily due to accessibility issues.

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“…In the same direction, [26], focusing on data system management, highlight the importance of language support while merging more processes. Finally, [31] highlight the need for a domain-specific glossary and verb-object phrase structures for element labels as a mean to avoid confusion and pitfalls.…”

Section: Explorative Literature Analysismentioning

confidence: 99%

“…In order to properly represent the service delivery standard process (RQ2), the definition of a reference model is of utmost importance [31]. The reference model summarizes all the available modules into a company and contextualizes them into the overall business.…”

Section: Definition Of a Reference Model Structurementioning

confidence: 99%

Standardizing delivery processes to support service transformation: A case of a multinational manufacturing firm

Rondini

Pezzotta

Cavalieri

et al. 2018

Computers in Industry

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Towards Increased Comparability of Business Process Models: Design, Implementation and Evaluation of Semantic Standardization Functionality

Cited by 7 publications

References 22 publications

Evaluation of Digital Banking Implementation Indicators and Models in the Context of Industry 4.0: A Fuzzy Group MCDM Approach

Evaluation of Digital Banking Implementation Indicators and Models in the Context of Industry 4.0: A Fuzzy Group MCDM Approach

Accessibility first: detecting frustration in web browsing for visually impaired and sighted smartphone users

Standardizing delivery processes to support service transformation: A case of a multinational manufacturing firm

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