Towards Model-Based Support for Managing Organizational Transformation

Abstract

Abstract. In an increasingly connected and dynamic world, most organizations are continuously evolving their business objectives, processes and operations through ongoing transformation and renewal, while their external environment is changing simultaneously. In such a setting, it is imperative for organizations to continuously monitor their performance and adjust when there is a need. The technology that delivers this monitoring capability is called Business Intelligence (BI), and over the years it has come to play a central role in business operations and governance. Unfortunately, there is a huge cognitive gap between the strategic business level view of goals, processes, and performance on one hand, and the technological/implementation view of databases, networks, and computational processing offered by BI tools on the other.In this paper, we present a model-based framework for bridging this cognitive gap and demonstrate its usefulness through a case study involving organizational transformation. The business view is modeled in terms of the Business Intelligence Model (BIM), while the data collection and reporting infrastructure is expressed in terms of the Conceptual Integration Model (CIM). The case study involves a hospital implementing a strategic initiative to reduce antibiotic resistant infections.

From Business Intelligence Insights to Actions: A Methodology for Closing the Sense-and-Respond Loop in the Adaptive Enterprise

“…They can perform reasoning on the hierarchy of goals in order to evaluate different strategies for the satisfaction of top goals (forward reasoning), to evaluate the optimal input values leading to achievement of desired top goals (backward reasoning), as well as to perform analysis on goals inconsistencies and conflicts. Methods and techniques for reasoning with BIM models have been presented in [1,14,3,2]. Figure 3 shows part of the new BIM schema for TVStars Inc. company.…”

“…The proposed methodology adopts and synthesize several requirements engineering modeling frameworks, including i * [28,29,32] and Business Intelligence Model (BIM) [8,3,1,14], to provide a systematic and coherent way of connecting the BI-driven insights to the consequent business action and changes. Our methodology assists business users to conceptualize strategic goals and to design the sensing mechanisms for monitoring those goals.…”

Towards Actionable Business Intelligence: Can System Dynamics Help?

“…It assists enterprise users to keep track of enterprise performance and sense how well they are doing with regard to their strategic goals. References [6,5] provide real world case studies of this modeling language.…”