Towards Personalized Multilingual Information Access - Exploring the Browsing and Search Behavior of Multilingual Users

Steichen, Ben; Ghorab, M. Rami; O’Connor, Alexander; Lawless, Séamus; Wade, Vincent

doi:10.1007/978-3-319-08786-3_39

Cited by 25 publications

(26 citation statements)

References 15 publications

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“…Marlow et al (2008) also found a strong impact of language proficiency on how users utilized query formulation support tools. Steichen et al (2014) argued that polyglots would use any language to search as long as they possess sufficient proficiency in it.…”

Section: Related Researchmentioning

confidence: 99%

“…Kralisch and Mandl, 2006;Berendt and Kralisch, 2009;Steichen et al, 2014) that performing online searching in foreign languages is an inseparable part of internet users' information behaviors if the content in the user's native language is limited. The following three themes are especially central and have been studied in second language searching:…”

Section: Related Researchmentioning

confidence: 99%

“…(3) Other contextual factors A series of contextual factors were analyzed and proven to make a difference for multilingual searcher language selection and usage: domain knowledge (Berendt and Kralisch, 2009), field of knowledge (Clough and Eleta, 2010), usage purpose, and topic domain (Steichen, 2014).…”

Section: Related Researchmentioning

confidence: 99%

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Online Searching in English as a Foreign Language

Rózsa

Komlódi

Chu

2015

Proceedings of the 24th International Conference on World Wide Web

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Online searching is a central element of internet users' information behaviors. Searching is usually executed in a user's native language, but searching in English as a foreign language is often necessitated by the lack of content in languages that are underrepresented in Web content. This paper reports results from a study of searching in English as a foreign language and aims at understanding this particular group of users' behaviors. Searchers whose native language is not English may have to resort to queries in English in support of their information needs due to the lack or low quality of the web content in their own language. However, when searching for information in a foreign language, users face a unique set of challenges that are not present for native language searching. We studied this problem through qualitative research methods and report results from focus groups in this paper. The results reported in this paper describe typical problems foreign language searchers face, the differences in informationseeking behavior in English and in the participants' native language, and advice and ideas shared by the focus group participants about how to search effectively and efficiently in English.

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Section: Related Researchmentioning

confidence: 99%

Section: Related Researchmentioning

confidence: 99%

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Online Searching in English as a Foreign Language

Rózsa

Komlódi

Chu

2015

Proceedings of the 24th International Conference on World Wide Web

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“…In keeping with this trend, this study as well as other current research in MLIR shifts the focus from a system-oriented approach to a more user centered approach that emphasizes user experience and user perception: in this case, the emphasis is less on the language proficiency (primarily English) of the user or their search expertise. For MLIR system users, some studies have proposed developing Personalized Multilingual Information Retrieval models (PMLIR) that take into consideration factors such as users' browsing and search behavior (Ghorab, Zhou, Steichen, & Wade, 2011;Steichen, Ghorab, O'Connor, Lawless, & Wade, 2014).…”

Section: Conclusion and Future Researchmentioning

confidence: 99%

Multilingual Information Retrieval & Use: Perceptions and Practices Amongst Bi/Multilingual Academic Users

Nzomo

Ajiferuke

Vaughan

et al. 2016

The Journal of Academic Librarianship

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“…4 This development has also directly led to new multilingual online behaviors. For instance, a recent survey showed that the majority of polyglots frequently use multiple languages during their daily online browsing and searching [16]. This is in part a result of some languages being massively underrepresented in terms of web content with respect to their user base.…”

Section: Introductionmentioning

confidence: 96%

Supporting the Modern Polyglot

Steichen

Freund

2015

Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

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The unrelenting rise in online user diversification has generated tremendous new challenges for search system providers. Among these, the need to address multiple user language abilities and preferences is paramount. The majority of research on multilingual search has so far focused on improving retrieval and translation techniques in cross-language information retrieval. However, less research has focused on the human-computer interaction aspects of multilingual search, particularly in terms of multilingual result display interfaces. To address this research gap, this paper presents a comparison of 5 different search interface designs for multilingual search. We analyze and evaluate these interfaces through a crowd-based experiment involving 885 participants. Our results show that the common approach of interleaving multilingual results is in fact the least preferred, whereas single-page displays with clear language separation are most preferred. In addition, we show that user proficiency and search content type play an important role in user preferences, and that different interfaces elicit different user behaviors.

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Towards Personalized Multilingual Information Access - Exploring the Browsing and Search Behavior of Multilingual Users

Cited by 25 publications

References 15 publications

Online Searching in English as a Foreign Language

Online Searching in English as a Foreign Language

Multilingual Information Retrieval & Use: Perceptions and Practices Amongst Bi/Multilingual Academic Users

Supporting the Modern Polyglot

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