Towards the adoption of international standards in enterprise architecture measurement

Abdallah, Ammar; Abran, Alain; Abdallah, Bashar

doi:10.1145/3368691.3368715

Cited by 2 publications

(2 citation statements)

References 18 publications

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“…In order to support the design, modeling and management of the different components of an enterprise and its interaction, several enterprise architecture frameworks were proposed such as The Open Group Architecture Framework (TOGAF) (The Open Group 2018), the Zachman Framework (Zachman 1987) or The Department of Defense Architecture Framework (DoDAF) (U.S. Department of Defense 2010). Those frameworks typically divide the metamodel into three abstraction layers (Abdallah et al 2019): Business, Application and Technology.…”

Section: Enterprise Architectures Togaf and Archimatementioning

confidence: 99%

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CURIE: Towards an Ontology and Enterprise Architecture of a CRM Conceptual Model

et al. 2022

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Companies face the challenge of managing customer relationships (CRM) in a context marked by a drastic digital transformation and unbridled evolution of consumer behavior, exacerbated by the COVID-19 pandemic. The customer is more demanding, has access to the global market and interacts with companies through multiple digital channels, such as email, social networks, mobile apps or instant messaging. In this situation, the success of a CRM implementation highly depends on information technology and the applications used. To harmonize this new business context with the development of information systems (IS), a suitable CRM ontology and enterprise architecture (EA) is needed. While an ontology-based conceptual model provides a unifying framework, aids sharing and reusing knowledge, and facilitates communication within a domain, an EA-based model unequivocally describes, analyzes, and visualizes how an organization should operate from the perspective of business, application, and technology. The purpose of the paper is the proposal of CURIE-O, a CRM OntoUML UFO-based ontology, together with CURIE-EA, a CRM ArchiMate-based EA to serve business managers and IS specialists an updated unifying framework of reference in the CRM domain as well as a highly efficient tool to support application development and maintenance in this changing and increasingly digital context. Modeling has proven to be an essential element to achieve high-performance information systems. In order to apply the ontology and the EA proposed here, the authors developed a CRM task management application prototype that was implemented as a case study in a consulting company. The methodology followed was design science research (DSR), in order to design and validate the artifacts. Within the DSR framework, other complementary research methods have been used, in particular literature research, interviews and focus groups carried out with several hotel chains in Tenerife (Canary Islands). The main existing CRM models in the scientific literature have also been analyzed together with the leading CRM market solutions.

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Section: Enterprise Architectures Togaf and Archimatementioning

confidence: 99%

“…According to Abdallah et al (2019), TOGAF is rated higher compared to other frameworks. ArchiMate is a standard modeling language for describing EA and its structure corresponds to TOGAF layers.…”

Section: Enterprise Architectures Togaf and Archimatementioning

confidence: 99%

CURIE: Towards an Ontology and Enterprise Architecture of a CRM Conceptual Model

et al. 2022

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A Systematic Literature Review of Enterprise Architecture Evaluation Methods

Busch,

Zalewski

2024

ACM Comput. Surv.

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Enterprise Architecture (EA) is a systematic and holistic approach to designing and managing an organization's information systems components, aiding in optimizing resources, managing risk, and facilitating change. It weighs different architectural quality attributes against each other to achieve the most advantageous architecture. However, the evaluation of EA lacks a systematic approach. This study employs a Systematic Literature Review, analyzing, in detail, 109 articles carefully selected from 3644 papers published since 2005. The key outcome of the research reveals that a crucial factor for the extensive worldwide adoption of EA evaluation methods lies in the automation of the assessment and architecture modeling processes, particularly emphasizing the facet of data collection. The automation of EA evaluation will empower organizations to streamline their processes, make data-driven decisions, and respond more effectively to change, ultimately contributing to their competitiveness and long-term success in the global market. The study identifies diverse evaluation methods, determines evaluation criteria, examines the extent to which these methods have been verified in practice, and provides directions for further research and advancement.

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Towards the adoption of international standards in enterprise architecture measurement

Cited by 2 publications

References 18 publications

CURIE: Towards an Ontology and Enterprise Architecture of a CRM Conceptual Model

CURIE: Towards an Ontology and Enterprise Architecture of a CRM Conceptual Model

A Systematic Literature Review of Enterprise Architecture Evaluation Methods

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