Towards understanding the role of emotions in conflict: a review and future directions

Nair, Nisha

doi:10.1108/10444060810909301

Cited by 87 publications

(84 citation statements)

References 91 publications

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“…Although it is widely assumed that workplace conflict, in general, mainly increases negative emotions (e.g., Jehn & Bendersky, 2003), empirical research on the link between conflict and emotions is scarce (cf. Nair, 2008). We expect bystander conflict to be negatively related to affective reactions.…”

mentioning

confidence: 92%

When bystanders become bothersome: The negative consequences of bystander conflict and the moderating role of resilience

Erp

Rispens

Gevers

et al. 2014

European Journal of Work and Organizational Psychology

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Bystander conflict is a situation in which employees are hindered in their work by parties not involved in the primary process. Public service employees and emergency care workers, such as ambulance employees and firefighters, often encounter this kind of conflict with potentially far-reaching detrimental effects for public or patient safety. Unfortunately, until now, bystander conflict has hardly received scientific attention. In this paper, we will present the results of an experiment (Study 1) and a simulation study (Study 2). Taken together, the results indicate that bystander conflict is negatively related to the affective, behavioural, and cognitive outcomes of individuals. Higher levels of bystander conflict were associated with more negative and less positive feelings (Studies 1, 2), unfavourable bystander appraisals (Studies 1, 2), and lower levels of performance (Study 2). Additionally, Study 2 revealed that bystander conflict was negatively and indirectly related to positive affect and performance through cognitive capacity. We investigated the moderating role of resilience, in order to provide insight into potential factors alleviating these negative associations. In both studies, resilience alleviated the negative associations of bystander conflict. Overall, the results of the two studies provide a first step towards a theory on bystander conflict.

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mentioning

confidence: 92%

When bystanders become bothersome: The negative consequences of bystander conflict and the moderating role of resilience

Erp

Rispens

Gevers

et al. 2014

European Journal of Work and Organizational Psychology

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“…A pesar del creciente número de investigaciones que han estudiado la incidencia de las variables emocionales en los procesos de gestión de disputas, aún se desconocen gran parte de los mecanismos afectivos que operan detrás del manejo de conflictos (Nair, 2008). El presente trabajo trata de rellenar, al menos en parte, estas lagunas.…”

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Estrategias de manejo de conflicto en clave emocional

2014

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Resumen: Un conflicto es un proceso dinámico y complejo que se alimenta de emociones. Por lo tanto, para entender los procesos de gestión de conflicto, es necesario estudiar la influencia de las variables emocionales que rodean las disputas. El propósito de este artículo es explorar el modo en que los estados de ánimo de las personas pueden orientar sus estrategias de manejo de conflictos. A diferencia de otros trabajos que manipulan artificialmente las emociones, este estudio se centra en las diferencias de la experiencia emocional de las personas que se producen de modo natural. Los resultados sugieren que los estados de ánimo influyen sobre la elección de las estrategias de gestión de conflicto. Concretamente, se ha hallado que el afecto positivo predice la estrategia de integración, mientras que el afecto negativo predice la estrategia de dominación. Como conclusión se apunta que la influencia intrapersonal de las emociones es especialmente notoria cuando las personas experimentan estados de elevada activación emocional. Palabras clave: Conflicto; emociones; estado de ánimo; estrategias de manejo de conflictos.Title: Conflict handling strategies in emotional key. Abstract: Conflict is a dynamic and complex process emotionally actived. Therefore, in order to understand conflict management processes, it is necessary to study the influence of emotional variables which surround confrontations. The purpose of this paper is to explore how mood can influence the choice of conflict management strategies. Unlike other studies that artificially manipulate emotions, this one focuses on the differences in emotional experience that occur naturally. Results suggest that moods influence the choice of conflict handling strategies. Specifically, it has been found that positive affect predicts integrating, while negative affect predicts dominating. In conclusion, it is suggested that the intrapersonal influence of emotions is particularly noticeable when people experience high-aroused affective states.

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“…For example, an individual may not be aware that they are in conflict unless they recognise that they are emotional about something (Nair, 2008). Negotiators strategically use keywords or phrases to trigger others' emotions to either signal the presence of a problem or exert their power (Schroth et al, 2005).…”

mentioning

confidence: 99%

Cognitive‐experiential self theory and conflict‐handling styles

Cerni¹,

Curtis

Colmar

2012

International Journal of Conflict Management

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Purpose -The purpose of this paper is to examine how the rational and experiential systems according to the cognitive-experiential self theory (CEST) are related to conflict-handling styles. Design/methodology/approach -Using a correlational design, data were collected using an on-line survey system examining CEST information-processing systems and five conflict-handling styles. A total of 426 undergraduate students, with paid jobs, complete the on-line survey.Findings -Results showed that the rational system, experiential system and constructive thinking had significant positive relationships with both the integrating and compromising conflict-handling styles. Additionally, the rational system had a positive relationship with the dominating conflict-handling style and the experiential system and constructive thinking had a positive relationship with the obliging conflict-handling style. The rational system and constructive thinking had a negative relationship with the avoiding conflict-handling style.Research limitations/implications -The study established a positive connection between CEST information-processing systems and conflict-handling styles among undergraduate students, however the results of the study may not be as directly comparable with real and established leaders. Originality/value -Being the first study to examine the connection between the CEST information-processing systems and the five conflict-handling styles, the paper offers interesting insights about how the choice of information-processing systems can influence the choice of conflict-handling styles across a wide range of situations.

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Towards understanding the role of emotions in conflict: a review and future directions

Cited by 87 publications

References 91 publications

When bystanders become bothersome: The negative consequences of bystander conflict and the moderating role of resilience

When bystanders become bothersome: The negative consequences of bystander conflict and the moderating role of resilience

Estrategias de manejo de conflicto en clave emocional

Cognitive‐experiential self theory and conflict‐handling styles

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