Towards VES Function for Creating a Sustainable Method for Evaluating e-Banking Websites Quality

Chmielarz, Witold; Zborowski, Marek

doi:10.1016/j.procs.2021.09.292

Cited by 3 publications

(1 citation statement)

References 26 publications

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“…• drawing conclusions, defining limitations and further directions of research. Due to the research conducted earlier and the popularity of the analyzed methods, two of them were initially selected in the first experiment: the simple point method and the Conversion method [20]. Interpretation and comparison of the results obtained with these methods and their differentiation by means of the Euclidean distance were performed.…”

Section: A Research Proceduresmentioning

confidence: 99%

Sensitivity analysis of the criteria weights used in selected MCDA methods in the multi-criteria assessment of banking services in Poland in 2022

Zborowski,

Chmielarz

2023

Annals of Computer Science and Information Systems

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The main purpose of this article is to compare the sensitivity of the weights of individual criteria in the assessment of the most popular banks' websites and the impact of the MCDA methods applied on the results of these assessments. The analysis was carried out for three selected, the most popular and different assessment methods: TOPSIS, VIKOR and PROMETHEE II. The evaluation of the websites was made on a sample of 350 bank customers, whose opinions were obtained using the CAWI method using a survey form. The survey made it possible to distinguish the 16 most popular banking services in this group, and only these banks were then evaluated. The survey questionnaire was obtained after verification of the pilot version created on the basis of previous research. The websites most known to the respondents were tested using three MDCA methods: TOPSIS, VIKOR, PROMETHEE II. The sensitivity of the results in each of the banks to the development of weights for 18 attributes (service evaluation criteria) was examined. The obtained results indicate the possibility of interchangeable use of the distinguished assessment methods, which may be helpful for business practitioners when analyzing and designing banking services.

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Section: A Research Proceduresmentioning

confidence: 99%

Sensitivity analysis of the criteria weights used in selected MCDA methods in the multi-criteria assessment of banking services in Poland in 2022

Zborowski,

Chmielarz

2023

Annals of Computer Science and Information Systems

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On Comparison of the Results of Selected Multicriteria Methods Applied in the Assessment Banking Websites in Poland in 2022

Chmielarz,

Zborowski

2024

Lecture Notes in Networks and Systems

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On the Assessment of e-Banking Websites Supporting Sustainable Development Goals

Chmielarz

Zborowski

2022

Energies

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The main aim of this article was to test the authors’ proprietary method (i.e., the conversion method applied to evaluate e-banking services that support sustainable development goals in households, communities, and society). The authors’ conversion method can be applied with the aim of maintaining a balance between households, producers, and public administration services in line with the principles of sustainable development of the information society in Poland. To achieve this goal, the authors identified the differences between the results obtained using the conversion method and the results produced by other methods such as TOPSIS, Promethee II, and PROSA involving the same group of respondents. A hypothesis was made about the existence of significant differences in the results obtained as part of the studies. The research was carried out on a sample of nearly 830 ratings concerning the 27 most popular electronic banks in Poland. As part of the survey, the respondents assessed 18 characteristics (attributes) of the selected banks using a simplified Likert scale. The study was conducted during the pandemic in Poland in 2020. The authors compared the results achieved in the case of the TOPSIS, Promethee II, and PROSA methods and the ones obtained with the application of the conversion method. Then, the ratings of the e-banking websites were arranged in descending order, and the distances between the positions in the rankings obtained by the conversion method and other methods were calculated. In addition, the R2 correlation coefficients were calculated for all combinations of the results received using individual methods. The results showed the greatest differences both in the absolute distances between the positions obtained in the ranking and the lowest value of the R2 correlation coefficient in the case of the conversion method in relation to the other methods. The limitation of the present research resulted from the fact that the study sample included respondents who were all members of the academic environment. The students analyzed in the study were part of a group supporting globalization processes where e-business solutions are widely used. However, the purchases of goods and services both local and foreign made by this group were often limited in scope and value due to a lack of funds. The research results indicate a potential need for improvement of the conversion method.

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Towards VES Function for Creating a Sustainable Method for Evaluating e-Banking Websites Quality

Cited by 3 publications

References 26 publications

Sensitivity analysis of the criteria weights used in selected MCDA methods in the multi-criteria assessment of banking services in Poland in 2022

Sensitivity analysis of the criteria weights used in selected MCDA methods in the multi-criteria assessment of banking services in Poland in 2022

On Comparison of the Results of Selected Multicriteria Methods Applied in the Assessment Banking Websites in Poland in 2022

On the Assessment of e-Banking Websites Supporting Sustainable Development Goals

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