Tracing reputation risks in retailing and higher-education services

Suomi, Kati; Järvinen, Raija

doi:10.1016/j.jretconser.2012.12.003

Cited by 24 publications

(34 citation statements)

References 48 publications

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“…In other words, WOMM is the conversation starter, whereas WOM is the conversation. Finally, reputation and WOM are reciprocal: a positive reputation normally generates positive WOM (Fombrun & Gardberg, 2000), and positive WOM tends to enhance favourable assessments of reputation (Suomi & Järvinen, 2013).…”

Section: Reputation Management and Wommentioning

confidence: 99%

Creating a stir: the role of word of mouth in reputation management in the context of festivals

Luonila

Suomi

Johansson

2015

Scandinavian Journal of Hospitality and Tourism

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Section: Reputation Management and Wommentioning

confidence: 99%

Creating a stir: the role of word of mouth in reputation management in the context of festivals

Luonila

Suomi

Johansson

2015

Scandinavian Journal of Hospitality and Tourism

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“…In Russia, the discussion of unlawful use of others' ideas and texts in dissertations is scandalous and emotional, rather than academic, though the relevance of the "anti-plagiarism" policies for academic institutions and assessment of reputation risks for teachers is recognized by many American and European researchers (Abas and Graves, 2008;Suomi, 2013).…”

Section: Discredit Of the Professional And Qualification Status Of Unmentioning

confidence: 99%

Scientific Degrees as a Status Characteristic of Russian University Teachers

Ilina¹,

Kryukova²,

Zotova³

et al. 2015

IES

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This paper gives an assessment of the social and motivational value of scientific degrees of Russian university teachers. The author analyzes the historical experience and current trends in the transformation of the system of degrees. The paper shows the dynamics and structural characteristics of teachers with different professional and qualification status in the context of modernization of higher education. An assessment of salary level according to scientific degree is given. Based on the results of a sociological survey, behavior strategies in respect of earning a degree of candidate and doctor of sciences are identified. The principal status advantages of degree holders are described. Reasons for the discredit of the Russian system of scientific degrees are identified.

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“…Earlier academic research has shown that a favourable reputation in HE is crucial (see e.g. Theus, 1993;Suomi and Järvinen, 2013) because it plays a key role in prospective students' decision making (Soutar and Turner, 2002;Brewer and Zhao, 2010;Tuominen, 2011). It is also related to student satisfaction (Brown and Mazzarol, 2009;Alves and Raposo, 2010), and to students' supportive attitude towards the university (Sung and Yang, 2008) as well as their retention and loyalty (Nguyen and Leblanc, 2001;Helgesen and Nesset, 2007).…”

Section: Reputation Management In Hementioning

confidence: 99%

“…Nguyen and LeBlanc, 2001). However, little attention has been paid to the challenges (Suomi and Järvinen, 2013). Thus, the purpose of this study is to explore the dilemmas facing reputation management in the context of HE.…”

Section: Introductionmentioning

confidence: 99%

“…According to Argenti (2000), the key task in successful reputation management is to determine what each stakeholder wants (Argenti, 2000, p. 177) and to respond accordingly (Rayner, 2005). Moreover, an organisation that does not successfully manage its reputation is exposed to numerous risks (Suomi and Järvinen, 2013). We define reputation risk in this study as: "any action, event, or circumstance that could adversely or beneficially impact on an organisation's reputation" (Gaultier-Gaillard and Louisot, 2006, p. 431).…”

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confidence: 99%

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Focusing on dilemmas challenging reputation management in higher education

Suomi

Kuoppakangas

Hytti

et al. 2014

International Journal of Educational Management

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to explore the dilemmas that challenge reputation management in the context of higher education (HE). Design/methodology/approach -The paper introduces one Finnish multidisciplinary master's degree programme as a case in point. The empirical data comprises a student survey and semi-structured interviews with internal and external stakeholders whose work relates to the master's degree programme in question. Findings -The findings identify different types of dilemmas arising from collaboration between stakeholders of HE. Practical implications -The paper demonstrates how the dilemma-reconciliation method can be used to enhance reputation management in HE. Originality/value -The novelty of the paper is in applying dilemma theory (Hampden-Turner and Trompenaars, 2000) in parallel with reputation theories. Dilemma theory attributes reputation risks to conflicting aims.

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Tracing reputation risks in retailing and higher-education services

Cited by 24 publications

References 48 publications

Creating a stir: the role of word of mouth in reputation management in the context of festivals

Creating a stir: the role of word of mouth in reputation management in the context of festivals

Scientific Degrees as a Status Characteristic of Russian University Teachers

Focusing on dilemmas challenging reputation management in higher education

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