Tracing social influence in responses to strategy change in an online community

Castle, Nicholas W.; Combe, Ian; Khusainova, Rushana

doi:10.1080/0965254x.2013.876081

Cited by 7 publications

(5 citation statements)

References 63 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Appendix B1: Representation of the 10 most recurrent words (with exact matches option) in the analysed articles Appendix B2: Representation of the 10 most recurrent words (with stemmed words option) in the analysed articles Appendix B3: Representation of the 10 co-occurring words (with exact matches option) as a horizontal dendrogram. (Matzat, 2009b), (Matzat, 2009a) Hierarchy 8 10% (Hauser et al, 2017), (Bullard & Howison, 2015), (Dineva et al, 2017), (Dolan et al, 2019), (Shi et al, 2019), ), (T. Cooper et al, 2019), (Dineva et al, 2019) Clan 34 43% (Colliander & Wien, 2013), (Bou-Franch & Garcés-Conejos Blitvich, 2014), (Tiidenberg, 2016), (Torres, 2017), (Närvänen et al, 2013), , (Gebauer et al, 2013), (Rosenbaum & Shachaf, 2010), , (Luedicke et al, 2017), (Mathwick et al, 2008), (Fuller et al, 2011), (Sibai et al, 2014), (Yen et al, 2011), (Coulson & Shaw, 2013), (Pai & Tsai, 2016), (Chalmers Thomas et al, 2012, (Burnett & Bonnici, 2003), , (Keeling et al, 2015), (De Almeida et al, 2014), (Graham, 2007), (Campbell et al, 2009), (Matzat & Rooks, 2014), (Herring et al, 2002), (Lee, 2005), (Närvänen et al, 2018), (Castle et al, 2014), (Essamri et al, 2019), …”

Section: Appendicesmentioning

confidence: 99%

“…(3) N/A (Bullard and Howison, 2015;Tony et al, 2019;Castle et al, 2014) (4) UK (Dineva et al, 2017;Dineva et al, 2019;Essamri et al, 2019) (5) Austria (Hauser et al, 2017;Dolan et al, 2019) (6) China (Shi et al, 2019) (7) Syria (Halabi et al, 2017) (8) Cross-countries (USA and Germany) (Weitzl and Hutzinger, 2019) Clan (e.g. Consumer/self-organized online community such as airliners.net; careopinion.org.UK; patientslikeme.…”

Section: Countriesmentioning

confidence: 99%

“…Task and Process conflicts) escalates and transforms into relationship conflict, members may also decide to adopt destructive actions to tackle conflicts (Kittur and Kraut, 2010). The negative actions that members adopt can be defined as either behavior offensive (actual actions) or behavior complaints (verbal harassing) (Castle et al , 2014). Arazy et al (2013) confirmed that when task and process conflict gradually transforms into affective conflict, it damages the community in terms of the group performance, and the quality and quantity of the Wikipedia content creation.…”

Section: Thematic Analysismentioning

confidence: 99%

See 2 more Smart Citations

Conflict in online consumption communities: a systematic literature review and directions for future research

Chandrasapth

Yannopoulou

Schoefer

et al. 2021

IMR

View full text Add to dashboard Cite

PurposeThe purpose of this study sets out to examine (1) how have conflicts been conceptualized and operationalized within the context of online consumption communities? (2) what are the main conflict management, resolution strategies and frameworks that have been identified? and (3) what are the gaps in the relevant body of work in terms of theoretical and methodological dimensions, and what implications do they have for future research.Design/methodology/approachThis study adopts a systematic and multidisciplinary literature review of online conflicts. Following a descriptive and thematic content analysis, it examines 79 peer-reviewed scholarly articles of the past 20 years within 6 scientific databases.FindingsThe authors propose a literature-based conceptualization of online conflicts and a multi-level conflict resolution matrix based on the different governance structures and social control mechanisms investigated in extant research.Originality/valueThe originality of this study lies in the integrative and interdisciplinary view of online conflict in global consumption communities.

show abstract

Section: Appendicesmentioning

confidence: 99%

Section: Countriesmentioning

confidence: 99%

Section: Thematic Analysismentioning

confidence: 99%

See 1 more Smart Citation

Conflict in online consumption communities: a systematic literature review and directions for future research

Chandrasapth

Yannopoulou

Schoefer

et al. 2021

IMR

View full text Add to dashboard Cite

show abstract

“…Social influence, then, is a key variable in explaining the success of blogging (Ashley and Tuten, 2015; Wang and Lin, 2011). It is positively related to a number of variables linked to the behavior of blog readers, such as source credibility (Edwards et al , 2013; Huffaker, 2010), recommendation intention (Iyengar et al , 2011; Kerr et al , 2012; Wang and Lin, 2011), online purchase decision-making (Sridhar and Srinivasan, 2012) and brand loyalty (Castle et al , 2014).…”

Section: Literature Reviewmentioning

confidence: 99%

The moderating effect of blogger social influence and the reader’s experience on loyalty toward the blogger

Arrieta

Peña

Medina

2019

OIR

View full text Add to dashboard Cite

Purpose The purpose of this paper is to analyze the moderating effects of the social influence of the blogger and the extent to which the reader has experience of that blogger, on loyalty toward the blogger, via two variables: blogger interactive practices (BIPs) and blogger credibility. Design/methodology/approach A quantitative empirical study was undertaken to estimate the research model. Structural equations were employed. Findings The results show that blogger social influence moderates the relationships between BIPs and intention to recommend the blogger and blogger credibility; and between credibility and intention (to recommend the blogger and to follow their suggestions). Meanwhile, the extent of the reader’s experience of the blogger moderates the relationships between BIPs and intention. Practical implications The present work offers criteria that may be of value to bloggers and firms in assessing the extent to which the blogger’s activities are effective in terms of achieving reader loyalty. The proposed variables are measured objectively online, using the Klout Index of social influence and the extent of the reader’s experience of the blogger (inferred from the number of bloggers followed by the reader). Originality/value Blogs are considered a mechanism to manage information overload in social media, and they are recognized for their influence on the reader’s decision-making process. The study contributes to the knowledge-base by proposing two moderating variables of loyalty-formation: blogger social influence and the extent of the reader’s experience of the blogger.

show abstract

“…As firms are increasingly launching online forums to incite their communities' engagement [29] and open their innovation processes up for customers' contribution [30,31], studies are increasingly exploring the role of intrinsic and extrinsic factors in motivating customers to participate in virtual co-creation communities. Accordingly, Lakhani et al [32] highlighted the salient role of monetary rewards and task enjoyment, whereas Brabham [33] pointed to people's desire to develop self-creative skills, build networks and support the community.…”

Section: Introductionmentioning

confidence: 99%

Gamification for Brand Value Co-Creation: A Systematic Literature Review

2021

Self Cite

View full text Add to dashboard Cite

Gamification, commonly defined as the use of game elements in non-game contexts, is a relatively novel term, yet it has been gaining popularity across a wide range of academic and industrial disciplines. In the marketing field, companies are increasingly gamifying their mobile apps and online platforms to enrich their customers’ digital experiences. Whilst there has been a number of systematic studies examining the influence of gamification on user engagement across different fields, none has reviewed its role in brand value co-creation. Following a systematic literature review procedure via the online research platform EBSCOhost, this paper is the first to survey a set of empirical studies examining the role and impact of gamification on brand value co-creation. A final pool of 32 empirical studies implies the existence of four types of activities that are co-created by online users and positively influenced by gamification, namely: customer service, insights sharing, word-of-mouth, and random task. Moreover, this paper highlights the major game dynamics driving these activities, the key findings of each of the covered studies and their main theoretical underpinnings. Lastly, a set of noteworthy research directions for future related studies are suggested, comprising the exploration of novel game elements, and new co-creation activities related to corporate social responsibilities and physical commercial operations.

show abstract

Tracing social influence in responses to strategy change in an online community

Cited by 7 publications

References 63 publications

Conflict in online consumption communities: a systematic literature review and directions for future research

Conflict in online consumption communities: a systematic literature review and directions for future research

The moderating effect of blogger social influence and the reader’s experience on loyalty toward the blogger

Gamification for Brand Value Co-Creation: A Systematic Literature Review

Contact Info

Product

Resources

About