“…Thus, our study is the first attempt to apply the semiotic theory in the hospitality context, particularly in the ethnic restaurant context. Although previous tourism literature linked certain components of the semiotic triangle (i.e., sign, object, interpretant) from the semiotic theory (Hunter, 2016;Sheng and Buchanan, 2022;Uzzell, 1984), such as tourists' interpretation of the sign (e.g., destination visual images) representing the object (e.g., destination) (Hunter, 2016), or residents' and tourists' satisfaction with the signs representing different businesses (Sheng and Buchanan, 2022), the linkage between restaurant outdoor signage and customer's authenticity has not been studied using the semiotic theory. In addition, our paper is one of the first in the tourism and hospitality field to investigate Chinese semiotics which is different from those English-dominated semiotics studies (Hunter, 2016;Uzzell, 1984).…”