“…Similarly, the ROI for training suffers influences from the other levels of training evaluation that relate to Kirkpatrick's four levels: reaction (satisfaction, utility) (Fregonese et al, 2018;Grohmann & Kauffeld, 2013), learning (knowledge) (Grohmann & Kauffeld, 2013;Fregonese et al, 2018), behavior (application to practice) (Fregonese et al, 2018;Grohmann & Kauffeld, 2013), individual organizational results (motivation, individual performance) (Grohmann & Kauffeld, 2013;Fregonese et al, 2018) and global organizational results (workflow improvement, organizational climate, firm performance) (Brahmana et al, 2018;Fregonese et al, 2018;Grohmann & Kauffeld, 2013;Subramanian et al, 2012).…”