Training emotional intelligence related to treatment skills of staff working with clients with intellectual disabilities and challenging behaviour

Burnout in nursing staff is a major cause for turnover and absenteeism. Identifying risk and protective factors may be helpful in decreasing burnout symptoms. Moreover, research indicates that ambulatory assessments of the autonomic nervous system might be helpful in detecting long-term stress and burnout symptoms. One hundred and ten forensic nursing staff members completed questionnaires measuring experiences with aggressive behaviour, emotional intelligence, personality, and job stress during four waves of data collection across a 2-year period. Multilevel analyses were used to test the predicted associations and moderation effects with (the development of) burnout symptoms. Burnout was predicted by a combination of emotional intelligence, job stress, aggression, personality factors, and skin conductance, but no moderation effects over time were found. Over a period of 2 years, the model approximately predicts a change in one burnout category on the Maslach Burnout Inventory. The amount of burnout symptoms in nurses might be used as an indicator to predict turnover and absenteeism considering the increase in symptoms over time. Nursing staff who experience severe aggression and who have relatively low levels of emotional intelligence and altruism and high levels of neuroticism and job stress should be monitored and supported to decrease the risk of burnout. Staff members can be trained to increase their emotional intelligence and relieve stress to decrease their burnout symptoms and turnover and absenteeism on the long term. Ambulatory assessment might be helpful as a nonintrusive way to detect increasing levels of burnout.

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“…Research conducted on Cognitive Behavioral Therapy (CBT) interventions with individuals living with an intellectual disability are constantly increasing and is promising [1][2][3][4][5][6][7][8][9][10][11][12][13][14][15][16][17][18]. Recently, studies have begun to demonstrate the possibilities of using group behavioral cognitive therapy for this population [19].…”

Section: Introductionmentioning

confidence: 99%

Social Skills Group for Adults Living with Intellectual Disabilities

Giuliani¹

2016

Clin Psychiatry

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Training emotional intelligence related to treatment skills of staff working with clients with intellectual disabilities and challenging behaviour

Abstract: The positive effect of the training programme on emotional intelligence is consistent with previous research on emotional intelligence and suggests that emotional intelligence of staff working with clients with ID and challenging behaviour can be influenced by training.

Cited by 51 publications

References 31 publications

The effectiveness of staff training focused on increasing emotional intelligence and improving interaction between support staff and clients

The effectiveness of staff training focused on increasing emotional intelligence and improving interaction between support staff and clients

Burnout symptoms in forensic mental health nurses: Results from a longitudinal study

Social Skills Group for Adults Living with Intellectual Disabilities

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