2018
DOI: 10.1002/aet2.10116
|View full text |Cite
|
Sign up to set email alerts
|

Training for Failure: A Simulation Program for Emergency Medicine Residents to Improve Communication Skills in Service Recovery

Abstract: Objectives: Service failures such as long waits, testing delays, and medical errors are daily occurrences in every emergency department (ED). Service recovery refers to the immediate response of an organization or individual to resolve these failures. Effective service recovery can improve the experience of both the patient and the physician. This study investigated a simulation-based program to improve service recovery skills in postgraduate year 1 emergency medicine (PGY-1 EM) residents.Methods: Eighteen PGY… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
3
1
1

Citation Types

0
8
0
2

Year Published

2020
2020
2024
2024

Publication Types

Select...
5
1

Relationship

0
6

Authors

Journals

citations
Cited by 7 publications
(10 citation statements)
references
References 57 publications
0
8
0
2
Order By: Relevance
“…The high-fidelity simulation tests also had several advantages over traditional written and oral tests in assessing specific ACGME core competencies, including interpersonal and communication skills, professionalism, patient care, and systems-based practice. [ 21 , 22 ] Medical educators’ direct evaluation through simulation-based assessment provides a simultaneous evaluation of knowledge, clinical reasoning, and teamwork. [ 33 ] The standardization, fidelity, and reproducibility of medical simulation scenarios make it especially suited to be used in ITEs.…”
Section: Discussionmentioning
confidence: 99%
“…The high-fidelity simulation tests also had several advantages over traditional written and oral tests in assessing specific ACGME core competencies, including interpersonal and communication skills, professionalism, patient care, and systems-based practice. [ 21 , 22 ] Medical educators’ direct evaluation through simulation-based assessment provides a simultaneous evaluation of knowledge, clinical reasoning, and teamwork. [ 33 ] The standardization, fidelity, and reproducibility of medical simulation scenarios make it especially suited to be used in ITEs.…”
Section: Discussionmentioning
confidence: 99%
“…Estas habilidades se convierten en competencias valiosas e insustituibles en todo profesional de la salud, pues tal como indica Chandawarkar (20) , el mejor entrenamiento quirúrgico sería ineficaz sin el desarrollo de habilidades de comunicación. Existen variados estudios que relacionan positivamente estas metodologías con el desarrollo de habilidades de comunicación en estudiantes y profesionales de la salud (8,12,19,21,22) , posicionando a la SC como una estrategia de enseñanza y aprendizaje efectiva (23) .…”
Section: Discussionunclassified
“…La versión original de la Master Interview Rating Scale (MIRS) contiene veinte y ocho dimensiones o criterios, con respuestas puntuadas de 1 a 5 en escala tipo Likert (12) . En la investigación se aplicó una versión abreviada de la escala en español del año 2012 aplicada en Chile (13) , evaluando catorce dimensiones seleccionadas por las tres investigadoras del proyecto (Tabla 1).…”
Section: Materials Y Métodounclassified
“…The high delity simulation tests also had several advantages over traditional written and oral tests in assessing certain ACGME core competencies including interpersonal and communication skills, professionalism, patient care, and systems-based practice. (21,22) The direct evaluation by medical educators through simulation-based assessment provides simultaneous evaluation of knowledge, clinical reasoning, and teamwork. (33)The standardization, delity, and reproducibility of medical simulation scenarios make it especially suited to be used in ITEs.…”
Section: Discussionmentioning
confidence: 99%
“…(18,19) Simulation-based teaching was also integrated into the curriculum, including system-based practice and communication skill training course for EM residents. (20)(21)(22) Simulation-based assessment can be used to evaluate the EM residents' competency in differential diagnosis, resuscitation, procedures and the year-to-year progression of performance, both formatively and summatively. (23) Some literature supports the use of simulation-based assessment tools in the evaluation of residents, as in anesthesiology residency.…”
Section: Introductionmentioning
confidence: 99%