Training instances related to health psychology and counseling in the curricula of Chilean dentistry

Espinoza, Luis

doi:10.17126/joralres.2016.016

Cited by 1 publication

(1 citation statement)

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“…There is consensus that the greatest challenges are to favor patient participation and the development of professional inter-personal and psychosocial skills, especially in comprehensive care approaches. 7,10,14,[21][22][23] However, despite current and conventional evidence 19 regarding the importance of psychosocial aspects on the quality of dental care, its impact on dentistry programs in Chile is low, 14 restricted to quantitative studies, and still under development in the rest of the world. 5 Although advances have been made in studies associated with the development of public services and patient satisfaction, through surveys at national level regarding the treatment provided by administrative staff and the quality of care delivered by the professional team, they do not seem sufficient and are not in agreement regarding the definition or measurements of quality of the oral health care services.…”

Section: [ E P U B a H E A D O F P R I N T ]mentioning

confidence: 99%

Patient satisfaction and quality of emergency dental care in Chilean public health services

2018

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The provision of dental care services, related to the quality requirements of health policies and patient satisfaction rates, increasingly requires the creation of qualitative indicators, instruments and criteria based on specific objectives, to validate the quality of the services provided. objective: The aim of this study is to determine the main dimensions of the dentist-patient relationship associated with patient satisfaction in a clinical context, with emphasis on the needs and expectations of patients themselves. method: A sample of 88 adults who attend primary care units at public emergency services in the central area of Chile were studied using a qualitative approach based on the Social Psychology of Health and on Grounded Theory. From these, categories emerged that identify processes, attitudes and behaviors that define the assessment of care providers based on their practices. results: In an interactional context characterized by the patient's expectation regarding the provision of care and anxiety due to potential pain, two already recognized main axes emerged, namely: the capacity to generate trust through interpersonal and communicative good treatment strategies, and the capacity or technical skills of the professional care provider. conclusion: This study proposes a protocol of good care practices, which takes into account the needs and expectations of patients regarding the role of the dentist.

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