In the domain of electrical circuits troubleshooting, a full factorial experiment investigated the hypotheses that a) studying worked examples would lead to better transfer performance than solving conventional problems, with less investment of time and mental effort during training and test, and b) adding process information to worked examples would increase investment of effort during training and enhance transfer performance; whereas adding it to conventional problems would increase investment of effort, but would not positively affect transfer performance. The first hypothesis was largely confirmed by the data; the second was not: adding process information indeed resulted in increased investment of effort during training, but not in higher transfer performance in combination with worked examples.
Process-Oriented Worked Examples 3 Effects of Process-Oriented Worked Examples on Troubleshooting Transfer PerformanceTroubleshooting, that is, diagnosing and repairing faults in a technical system, constitutes an important part of most technical jobs. Fault diagnosis is considered a complex cognitive skill to carry out, and even more complex to acquire (Gott, Parker Hall, Pokorny, Dibble, & Glaser, 1993;Schaafstal, Schraagen, & Van Berlo, 2000). This study addresses the question of how initial acquisition of this skill can be fostered by the design of effective troubleshooting instruction and, in particular, the support given to students during practice. Specially, the study investigates the effects on learning outcomes of support formats that are assumed to help students to use their cognitive resources more effectively.According to Cognitive Load Theory (CLT;Sweller, 1988;Sweller, Van Merriënboer, & Paas, 1998;Van Merriënboer & Sweller, 2005) instructional materials draw on students' cognitive resources in three ways, related to the intrinsic, extraneous and germane cognitive load they impose. Intrinsic cognitive load is imposed by the complexity of the instructional task and depends on the number of interacting elements that have to be related, controlled, and kept active in working memory during learning activities. By nature, troubleshooting tasks are complex and require processing of numerous information elements. For example, in troubleshooting a simple electrical DC circuit, specific knowledge of the function of its components (e.g., voltage sources, resistors) and general knowledge about the relation between voltage, current and resistance (Ohm's law) and about the conservation of energy and charge (Kirchoff's laws) is needed to be able to determine how the circuit should function. Knowledge about how to use different meters is required to be able to measure the voltage, current and resistance at different points in the circuit. The troubleshooter has to compare those measurements to his/her own calculations of optimal functioning. Furthermore, s/he needs to relate the outcome of that comparison to knowledge about how certain symptoms (e.g., no current in the entire circuit) relate to certain Proc...