“…After experiencing a management procedure, staff are asked to respond to questions on a written survey by marking a Likert scale at the point that most closely reflccts the rater's opinion of the management practice. Rating scales have been used in this manner to assess acceptability of management procedures to improve staff and client interactions (Burgio, Whitman, & Reid, 1983;Schepis & Reid, 1994;Suda & Miltenberger, 1993), behavioral teaching skills (Fleming & Sulzer-Azaroff, 1992;Hundert, 1982;Kissel, Whitrnan, &Reid, 1983;Parsons et al, 1993;Sigafoos et al, 1992;Singer, Sowers, & Irvin, -1986), basic clicnt care (Korabek, Reid, & Ivancic, 1982), safety related skills (van den Pol, .Rcid, & Fuqua, 1983), supervisory feedback and work attendance (Boudreau et al, 1993). Rating scales have been utilized to assess procedures designed to assist staff in acquiring new work skills (Grcen & Reid, 1994;Hundert, 1982;Parsons et al, 1993;Singer et al, 1986;van den Pol et al, 1983) as well as procedures to manage staff performance by increasing or maintaining the use of previously learned work skills (Burgio et al, 1983;Fleming & Sulzcr-Azaroff, 1992;Greene et al, 1978).…”