Transcribing for conversation analysis.

Hepburn, Alexa; Potter, Jonathan

doi:10.1037/0000251-003

Cited by 2 publications

(3 citation statements)

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“…Hepburn and Potter, in outlining Conversation Analysis as a qualitative method within psychological research, suggest that within the situational specifics of institutional settings, ‘it is important to seek insights into the participants and their roles’ ( Hepburn and Potter, 2021 , p. 18). They also note – an important addendum within the psychological context – ‘the focus [in CA] is on settings rather than people’ (2021, p. 15).…”

Section: Three Methodological Hurdlesmentioning

confidence: 99%

A conversation analytic approach to schizophrenic interaction: methodological reflections on disruptions of the common-sense world

Smith,

Stirling

2023

Front. Sociol.

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Certain schools of phenomenological psychiatry conceive of schizophrenia as a pathology of common-sense. Ethnomethodological enquiry, with its roots in Schutzian social phenomenology, takes as its domain, topic, and substance of study the ongoing achievement of a common-sense world between social members. Yet, dialogue between psychiatry and ethnomethodological approaches is thin. In this article, we discuss a conversation analytic approach to schizophrenic interaction which has generated and utilized a model of a five-world manifold to frame analyses of talk-in-interaction. ‘Worlds’ are conceived, after Schutz, as finite domains of meaning, and the model operates as a breach of natural attitude assumptions to examine mechanisms of the constitution of the one-world-in-common of common-sense. It is suggested that certain aspects of schizophrenic talk might receive account in terms of a loss of integration between these five domains of meaning. Conversation Analytic methods were applied to transcripts of audio recordings of psychiatric interviews but encountered hurdles that motivated the broadening of methodological scope. Such hurdles included a weakening of the next turn proof procedure, implicit reification of the schizophrenia construct, and problems of translation presented by the analyst’s normative membership encountering non-normative life-worlds of schizophrenic experience. Strategic responses to these hurdles included exploring linkages between phenomenological psychiatry and ethnomethodological approaches, as well as an engagement of ethnomethodological self-reflection and conceptual clarification of the schizophrenia construct in line with Garfinkel’s unique adequacy requirement. The manifold model is glossed, and interaction between two of its worlds – a world of concrete, situational immediacies and another of abstract organizations – is explored in more detail via analysis of conversational data. It is suggested that the five-world model, along with further micro-analysis of talk-in-interaction, might have implications in psychiatry for topics such as autism, double bookkeeping, concretism, theories of disturbed indexicality, and insight attribution. We conclude that the consideration of atypical interaction obliges the interaction analyst to take account of their own implicit normative world-frames and that the use of domain-specific top-down models in conjunction with the inductive approach of Conversation Analysis may extend the reach of CA to facilitate productive dialogue with other disciplines.

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Section: Three Methodological Hurdlesmentioning

confidence: 99%

A conversation analytic approach to schizophrenic interaction: methodological reflections on disruptions of the common-sense world

Smith,

Stirling

2023

Front. Sociol.

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“…The roots of this perspective come from conversation analysis and discursive psychology, which are disciplinary areas that provide many of the theoretical and analytic resources we are drawing on (Edwards, 1997 , 1999 ; Hepburn, 2004 ; Potter and Hepburn, 2010 ; Peräkylä and Sorjonen, 2012 ; Weatherall and Robles, 2021 ). We have not attempted to summarize these perspectives here (see Hepburn and Potter, 2021 , on conversation analysis and Wiggins, 2016 , on discursive psychology). Rather, we have illustrated what is involved in adopting such an approach to emotion with examples from organized helping and, at the same time, demonstrated the benefit of taking a systematic approach to emotion itself, an emotionography.…”

Section: Introductionmentioning

confidence: 99%

“…Across several projects, (Hepburn and Potter, 2007 , 2010 , 2021 ) analyses have explored crying and responses, developing a procedural explication of sympathy and empathy. They observed that sympathetic turns are often delivered with specific prosodic features, such as quieter volume, stretched duration, rising and falling pitch contours, and/or creaky and breathy delivery.…”

Section: Introductionmentioning

confidence: 99%

Understanding mixed emotions in organized helping through emotionography

Hepburn,

Potter

2023

Front. Psychol.

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IntroductionEmotionography studies emotion: (a) as it occurs naturally in display, reception, attribution, and avowal; (b) within and across diverse stretches of interaction and varied institutional contexts; (c) grounded purposefully in the perspectives of the interactants as those perspectives are displayed in real-time through unfolding talk; (d) using materials that are recorded and transcribed in sufficient precision to capture the granularity consequential for the interactants. We overview contemporary research on “mixed emotion” highlighting theoretical and methodological issues and explore the potential of emotionography as a generative alternative.MethodsThe analysis will use contemporary conversation analysis and discursive psychology to illuminate the workings of organized helping using a collection of recordings from a child protection helpline all of which include laughter alongside crying.ResultsAnalysis shows, on the one hand, how crying and upset display the caller's stance on the trouble being reported, and mark its action-relevant severity; on the other, how laughter manages ongoing parallel issues such as advice resistance. We show that the “mixture” is public and pragmatic, displaying different concerns and stances, and dealing with different issues; all is in the service of action.DiscussionWhen analyzing the specifics of interaction, the concept of “mixed emotion” loses clarity, and it is more accurate to observe competing pragmatic endeavors being pursued in an intricately coordinated fashion. These practices would not be captured by conventional emotion measurement tools such as scales, vignettes, or retrospective interviews. Broader implications for theories of emotion and methods of emotion research are discussed.

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Transcribing for conversation analysis.

Cited by 2 publications

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A conversation analytic approach to schizophrenic interaction: methodological reflections on disruptions of the common-sense world

A conversation analytic approach to schizophrenic interaction: methodological reflections on disruptions of the common-sense world

Understanding mixed emotions in organized helping through emotionography

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