Transformation: next generation technical services at the University of California Libraries

Medeiros, Norm

doi:10.1108/10650751111106500

Cited by 3 publications

(2 citation statements)

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“…The success of reorganization and new initiatives is often dependent on organizational culture. Medeiros (2010) discusses a TS collaboration initiative that couldn't move forward due to the organizational culture.…”

Section: Knowledge Management In Technical Servicesmentioning

confidence: 99%

Evolving Nature of Library Technical Services in Response to Outsourcing

Bennett

2022

Pathfinder

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The landscape of library technical services is evolving in response to the outsourcing of library work such as cataloguing, acquisitions, and processing. This literature review explores the body of research on the transitioning nature of library technical services and presents its findings with a thematic overview of the cost effectiveness of outsourcing, vendor quality control and evaluation, staffing levels, changing workloads, organizational restructuring, user experience, knowledge management as well as diversity, inclusion, and access. While the literature reveals little doubt that outsourcing has had a significant impact on library technical services, how can libraries guide their technical services teams forward through this transition? The themes explored here suggest that additional skillsets are necessary for increasingly complex workloads in response to changing library user needs. Library leadership will need to provide their staff with training and professional development to meet these changing needs all while having successful change management strategies in place that leverage existing skillsets and support the continued evolutionary landscape of library technical services.

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Section: Knowledge Management In Technical Servicesmentioning

confidence: 99%

Evolving Nature of Library Technical Services in Response to Outsourcing

Bennett

2022

Pathfinder

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“…Moreover, the lack of face-to-face personal contact between New York and Abu Dhabi staff led to slower processing times. As "speed processing" in technical services becomes more important in academic libraries (Medeiros, 2011), including NYU Abu Dhabi, communication in technical services at this stage needed a major overhaul.…”

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confidence: 99%

Communication and Collaboration in Library Technical Services: A Case Study of New York University in Abu Dhabi

Parrott

2016

New Review of Academic Librarianship

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New York University Abu Dhabi Library has developed new strategies to increase efficiency in technical services processing between units based in New York and Abu Dhabi. This case study discusses the challenges specific to the international context and the methods used to overcome them, increase speed processing, and ultimately improve patron access to materials. A key factor in successful implementation was the strategic decision made by library administration to provide the newly-hired technical services librarian with three months of cross-training in New York before permanently moving to Abu Dhabi. A specific model of communication was put into action leading to the resolution of many problems and inefficiencies. In addition, a broader study of global communication tools was conducted and resulted in best practices for other library units within the university network. This case study outlines the background, communication processes and outcomes.

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