“…Organizational learning is a well-documented determinant of desirable organizational outcomes such as financial performance, innovation capacity, and customer value (Yukl, 2009, Davis and Daley, 2008, Ellinger et al, 2002, Ellinger et al, 2003, García-Morales et al, 2012, Jiménez-Jiménez and Sanz-Valle, 2011, Baker and Sinkula, 2002, Valencia et al, 2010, Santos-Vijande et al, 2012. The rationale for attempting to improve these outcomes via improving organizational learning is that the subsequent development of new knowledge can reduce the likelihood that a company's human capital will become outdated, thus enabling the skills and knowledge to remain dynamic, and improving organizational performance (García-Morales et al, 2012).…”