Transforming a Retail Centre into a Brand Through Professional Mall Management

Mullick, N. H.; Khan, Altaf

doi:10.2139/ssrn.2461157

Cited by 2 publications

(2 citation statements)

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“…The third element of the expanded green marketing mix – green process was also found to be positively related to differentiation advantage. Previous researches unveiled the role of the green process from the customer perspective that service delivery with the “green element” in it had shaped significant differentiation ( Mullick and Khan, 2011 ). For instances, the lobby and counter used to facilitate the interaction between travellers and employees are disinfected specifically with environmental friendly sanitizer; or the method of service delivery is clean where the self-service machine is prohibited to avoid travellers expose with unnecessary risk and front-desk employees provide green contactless-and-distance service to avoid unnecessary personal contact; may not be found elsewhere could enhance firm’s differentiation advantage.…”

Section: Discussion and Contributionsmentioning

confidence: 99%

“…In conclusion, hotel and resort firms by adopting green to the service’s people, physical evidence and process as the implication of cleaner production does provide a “clean” image to the firm and further permitting differentiation advantage (Okumus, Köseoglu and Chan et al. ; Salman et al., 2017 ; Mullick and Khan, 2011 ). However, more intensive attention should be given to a clean process for better social-quality performance.…”

Section: Discussionmentioning

confidence: 99%

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Cleaner operations in hotels: Recommendation for post-pandemic green recovery

Tiong

Sondoh

Tanakinjal

et al. 2021

Journal of Cleaner Production

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Although the extant studies had examined the impact of green marketing, limited research has focused on green marketing as an attempt of cleaner production. This paper contributes to green marketing and cleaner production literature by introducing “clean service marketing” through adaptation of cleaner production onto the expanded green service marketing mix (people, physical evidence and process). The study further contributes to the literature by investigating the possible influence of clean service marketing in providing health value, enhancing social-quality performance and good differentiation advantage. The authors adopted a mixed-method study by systematic review and survey questionnaire to collect data. A systematic review was conducted to address the research question “Do firms’ green approaches provide health value to its stakeholder? While 101 sets of questionnaire were distributed to the managers of the selected three-to-five stars hotel and resort in Malaysia to confirm the proposed hypotheses. Partial Least Square-Structural Equation Modeling was employed for quantitative data analysis, and SmartPLS 3.2.8 software was performed to analyze the data obtained. The results of the synthesis analysis addressed the research question that firms or any practitioners by going green could either improved human’s health or perceived health. The result of the quantitative analysis revealed that only the green process is positively related to social-quality performance. In contrast, green people, green physical evidence and green process were found all positively related to differentiation advantage. With regards, the authors strongly recommend hotel and resort firms taking green as a “clean” approach for hotels’ post-pandemic recovery.

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Section: Discussion and Contributionsmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%