Transition from copper to fiber broadband: The role of connection speed and switching costs

Grzybowski, Lukasz; Hasbi, Maude; Liang, Julienne

doi:10.1016/j.infoecopol.2017.07.001

Cited by 20 publications

(8 citation statements)

References 16 publications

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“…Authors review the quality parameters of Internet access services. and suggest that the bandwidth of Internet connections tend to have significant positive and negative, respectively, effects on satisfaction of customers with the internet provider (Giovanis et al, 2014;Grzybowski et al, 2018). The connection speed is an extraordinarily important quality feature.…”

Section: Literature Review Customer Satisfactionmentioning

confidence: 99%

Customer Satisfaction on Internet Service Providers in Albania

Buhaljoti

2019

ESJ

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The internet access in Albania has been growing steadily over the past decade, enhancing competitiveness and sustaining economic growth. Internet service providers (ISPs) have been raising significantly and competition is increasing. Thus, it is relevant to understand why customers stay with a particular service provider. The study sought to investigate the factors influencing customer satisfaction towards Internet Service Providers in Albania. Primary data were collected from 430 subscribers of ISPs by using a face to face survey methodology. The SERVPERF model was employed to identify the factors influencing internet services access. Results show that customer satisfaction is highly influenced by the Quality of the Service as the most important determinant of perceived service value which can enhance satisfaction in customer's opinion. The study implicates the marketing professionals in the telecommunications industry who are responsible for designing marketing strategies to foster competition and increase market share. The practical approach of the study involves an analysis of consumer perceptions in this market and strategic recommendations for ISPs.

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Section: Literature Review Customer Satisfactionmentioning

confidence: 99%

Customer Satisfaction on Internet Service Providers in Albania

Buhaljoti

2019

ESJ

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“…CERRE, 2017), while other quality parameters, such as delay, jitter, and packet loss also profoundly affect customers’ quality of experience (Stocker & Whalley, 2018). Early empirical evidence also shows that bandwidth demand and the valuation of Fiber to the Home (FTTH) has grown significantly in recent years (Grzybowski et al, 2018). Considering this, we do skip the incubation period, and therefore model the adoption curve over time as a limited exponential growth function, defined as follows:…”

Section: The Modelmentioning

confidence: 99%

Towards a vertically separated broadband infrastructure: The potential role of voluntary separation

Queder

2020

Competition and Regulation in Network Industries

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Public policymakers face the challenge of maintaining incentives for investments in fiber-to-the-premises (FTTP) infrastructure while simultaneously enabling effective competition. In that regard, the ability of vertically integrated operators to discriminate against downstream rivals is regarded as a major regulatory problem, especially as policing nondiscrimination obligations is notoriously difficult for vertically integrated operators. The European regulatory framework mandates functional separation to eliminate discrimination incentives. However, this measure comes with significant drawbacks and caveats and resembles a strong market and ownership intervention. The present article discusses how voluntary vertical separation can achieve the positive effect of a vertically separated industry structure without the need for strong market interventions. We use a discounted cash flow model to compare the financial attractiveness of wholesale-only and integrated business models for a greenfield FTTP rollout. We further discuss and test how public policymakers could positively affect the profitability of a wholesale-only business model. Based on our findings, we recommend public-policymakers and national regulation authorities to proactively define separation scenarios and respective ex ante regulation reductions precisely, to make adjustments to broadband state aid programs that favor wholesale-only providers, and to critically reflect the hampering effect volume and time discount wholesale tariff structures of incumbents have on the emergence of wholesale-only networks.

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“…Fibre-wireless (FiWi) networks have evolved as a promising broadband access network as it offers a huge capacity of bandwidth from the fibre and freedom of mobility from the wireless side [1][2][3][4][5][6]. The survey conducted in [7] found that the European broadband subscriber valuation of fibre to the home (FTTH) connection has increased quickly over time and became significantly higher than the valuation of digital subscriber line at the end of the survey in December 2014. Furthermore, the number of FTTH subscribers in Europe increased by 20.4% since September 2016 with more than 51.6 million FTTH subscribers in September 2017 [8].…”

Section: Introductionmentioning

confidence: 99%

Idle sense with transmission priority in fibre‐wireless networks

Hassan

Idrus

King³

et al. 2020

IET Communications

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The convergence of fibre and wireless technologies realised the fibre-wireless (FiWi) networks. Despite huge capacity offered by fibre, the user experiences a network bottleneck caused by the wireless side. This study investigates wireless local area network (WLAN), the wireless side of the FiWi networks with a gigabits passive optical network (GPON) as the backhaul. The work aims to improve WLAN performance by utilising information gained from GPON. The proposed technique enables all contending stations in multiple access points (APs) WLAN to achieve a desired downlink-to-uplink transmission ratio, k while maintaining maximum throughput. Optimum contention window (CW) sizes for the APs and associate wireless users (WUs) are derived by incorporating the principles of idle sense (IS) and asymmetric AP. However, fairness problem between WUs occurred when they contend the channel with different CW sizes. Hence, this study simplifies the IS scheme to increase fairness between WUs. Furthermore, AP self-adapting and WU adjusting algorithms are proposed to assist the network to achieve the desired k, while maintaining the throughput fairness amongst basis service sets. The robustness of the proposed scheme is demonstrated under various conditions: achieved target k with nearly perfect fairness and gained near-to-maximum throughput within 96% of the theoretical optimum. Nomenclature p ap probability of an AP transmitting p wu probability of a WU transmitting m total number of APs (or BSSs) n total number of WUs CW ap current contention window size for an AP CW wu current contention window size for a WU P s ap probability that a transmission is a successful AP transmission P s wu probability that a transmission is a successful WU transmission

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Transition from copper to fiber broadband: The role of connection speed and switching costs

Cited by 20 publications

References 16 publications

Customer Satisfaction on Internet Service Providers in Albania

Customer Satisfaction on Internet Service Providers in Albania

Towards a vertically separated broadband infrastructure: The potential role of voluntary separation

Idle sense with transmission priority in fibre‐wireless networks

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