“…These phases may be followed by periods of readjustment as workers “unfreeze” from the old role and acquire the skills and confidence needed to fulfil their new role (Ashley et al, , Ashforth, ; Holt, ). The association between these phases of transition and the impact they may have on job satisfaction, patient/client safety and retention in the workforce have not been widely researched in the PHC sector (Ashley et al, ). However, evidence from other sources, in particular new graduate nurses entering the workforce, suggests that negative transitioning experiences have been associated with increased staff turnover (Parker et al., ; Yeh & Yu, ) and patient safety concerns (Gaynor, Gallasch, Yorkston, Stewart, & Turner, ; Murray‐Parahi, DiGiacomo, Jackson, & Davidson, ; Rush, Adamack, Gordon, Lilly, & Janke, ).…”