“…Several studies have explored barriers that influence the process of information exchange (Coleman, 2003;Olsen, Østnor, Enmarker, & Hellzén, 2013;Riesenberg et al, 2010), the quality of nurse documentation and information management across healthcare organizations (Hellesø, Lorensen, & Sorensen, 2004;Hellesø, Sorensen, & Lorensen, 2005;Jefferies, Johnson, & Griffiths, 2010), and how to improve information exchange between healthcare providers (Hustey & Palmer, 2010;LaMantia, Scheunemann, Viera, BusbyWhitehead, & Hanson, 2010;Riesenberg et al, 2010). However, we need more research to assess the effectiveness and outcome of patient handover by focusing on systems' factors and human performance measurement (Naylor, Kurtzman, & Pauly, 2009;Riesenberg et al, 2010;Sobolewski, 2011).…”