“…The impact of technologies on information access, government service transformation, and citizens' attitudes toward governments have been a recurring theme in the field of public administration since the 1960s (Osborne, 2020). However, the literature on websites' using by governments has been devoted to assessing information provision initiatives by the central government (Martin, Rosario & Pérez, 2016), by states (Drehmer & Raupp, 2020, 2018, and by large cities (Tavares, Cerquinho & Paula, 2018;Raupp, Abreu & Abreu, 2015), with few studies dedicated to examining small governments (see, for example, Baraldi, Borgert & Fabre, 2019;Fraga, Medeiros, Vieira & Filho, 2019). Despite the relevance of these studies, which seek to observe how well the websites' prerequisites meet legal aspects, a fundamental aspect is left aside: the interaction between the social actors that are part of the government-citizen relationship.…”