Transparency, participation, cooperation

Unsworth, Kristene; Townes, Adam

doi:10.1145/2307729.2307745

Cited by 14 publications

(2 citation statements)

References 6 publications

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“…Sebagai contoh, pengalaman masyarakat Desa Hegarmanah, Kabupaten Sumedang yang telah mengakses kebutuhan informasi secara online dan memangkas birokrasi pelayanan sekaligus menjadi mudah, cepat, murah, dan praktis (Silaban & Yuningsih, 2023). Dalam mencapai tujuan, OG directive mempersyaratkan tiga pilar pedoman utama, yaitu transparansi, partisipasi, serta kolaborasi (Unsworth & Townes, 2012). OG merupakan pola baru hubungan antar warga negara dan pemerintah yang mendudukkan semua pemangku kepentingan sebagai mitra yang bekerja sama dalam memecahkan permasalahan (UNDESA, 2013).…”

Section: Iii22 Partisipasiunclassified

Inovasi Digital pada Pemerintah Kabupaten Sumedang dalam Mendorong Open Government

Barsei,

Nugroho,

Ghassani

et al. 2023

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Kabupaten Sumedang merupakan salah satu Pemerintah Daerah yang memiliki komitmen tinggi melakukan inovasi layanan digital. Namun, inovasi layanan digital yang dilakukan Pemerintah Kabupaten Sumedang (Pemkab Sumedang) belum pernah ditinjau dari perspektif open government. Penelitian ini bertujuan untuk menjelaskan inovasi digital unggulan dan sejauh mana inovasi tersebut telah mendorong terwujudnya open government. Penelitian ini menggunakan pendekatan studi kasus melalui wawancara dan studi dokumentasi. Kemudian data tersebut dianalisis dengan menyederhanakan data, menyusun data, dan menarik kesimpulan. Hasil penelitian menunjukkan bahwa Kabupaten Sumedang tidak hanya mampu melakukan inovasi digital. Melalui layanan digital unggulan, Kabupaten Sumedang telah mampu mewujudkan transparansi dalam penyediaan informasi dan kinerja daerah, partisipasi dalam pelayanan publik, dan kolaborasi dalam penanganan stunting. Temuan ini dapat menjadi acuan bagi pemerintah daerah lainnya yang ingin mewujudkan open government melalui inovasi digital.

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Section: Iii22 Partisipasiunclassified

Inovasi Digital pada Pemerintah Kabupaten Sumedang dalam Mendorong Open Government

Barsei,

Nugroho,

Ghassani

et al. 2023

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“…As e-government has matured, many have deliberated on the potential for increased government responsiveness as a result of new web-based communication tools (Musso et al, 2000, Layne andLee, 2001;Moon, 2002;Reddick, 2004aReddick, , 2004bSeifert and Chung, 2009;Tolbert and Mossberger, 2006;Welch and Fulla, 2005;Welch et al, 2004;West, 2004;Yildiz, 2007). Just as phone calls once opened new avenues for interactions between citizens and their government, the Internet, email, and social media have further reduced communication barriers between citizens and public officials, at least for those willing to engage (Panagiotopoulos et al, 2013;Unsworth and Townes, 2012). Yet municipalities have not universally adopted e-government services, nor used them in consistent ways.…”

Section: Social Media and Emailmentioning

confidence: 99%

Do squeaky wheels get the grease? Understanding when and how municipalities respond to online requests

Epstein

Bode

Connolly

2021

New Media & Society

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Citizens often attempt to interact with government through online modes of communication such as email and social media. Using an audit study, we examine when and how American municipalities with populations of over 50,000 respond to online requests for information. We develop baselines for municipal responsiveness, including the average rate, time, and quality of responses, and examine whether these response attributes vary based on the mode of communication or the tone of the request. Overall, municipalities responded to 54% of email requests and 38% of Twitter requests. A majority of responses were received on the same business day. Responses are slightly faster on Twitter, but of higher quality on email. Governments are more likely to respond to frustrated constituents on email, but respond faster to frustrated queries on Twitter, though with lower quality responses. These findings contribute to our understanding of local government responsiveness and have significant implications for democratic accountability and resident compliance with and the effectiveness of local government policies. Furthermore, our scholarly understanding of local government communications with residents, and particularly the promise of social media as a tool of two-way communication, may be underdeveloped.

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Analyzing Open Government High Value Datasets: Availability, Publishers’ Contribution and Technical Specifications

Maratsi,

Ali,

Alexopoulos

et al. 2023

Lecture Notes in Business Information Processing

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Transparency, participation, cooperation

Cited by 14 publications

References 6 publications

Inovasi Digital pada Pemerintah Kabupaten Sumedang dalam Mendorong Open Government

Inovasi Digital pada Pemerintah Kabupaten Sumedang dalam Mendorong Open Government

Do squeaky wheels get the grease? Understanding when and how municipalities respond to online requests

Analyzing Open Government High Value Datasets: Availability, Publishers’ Contribution and Technical Specifications

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