Transparency tested: The influence of message features on public perceptions of organizational transparency

Holland, Derrick; Krause, Amber; Provencher, Joseph; Seltzer, Trent

doi:10.1016/j.pubrev.2017.12.002

Cited by 43 publications

(44 citation statements)

References 28 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…A good communication mechanism provides a way for the actor to communicate; standardizes the communication process, methods, and requirements; and helps eliminate understanding bias and avoid information silos. Previous research on organizational transparency confirms that transparency plays a positive role in increasing members' trust in the organization [32], and this trust lays the foundation for MSR actors to coordinate social responsibility. Wang [31] emphasized that the information sharing mechanism directly affects the evolution of stakeholders to cope with the social responsibility crisis in major engineering projects.…”

Section: Mfm and Msrbmentioning

confidence: 86%

“…Wu et al [39]; Holland et al [32] MFM2: through regular meetings, information sharing between project parties is very accurate MFM3: it is very timely to communicate with other participants through documents MFM4: project team hopes that the participants know what the project is doing and why Relationship quality REQUA1: other project participants always abide by our commitment to us Lu and Wang [38]; Xu et al [49] REQUA2: we can trust that the project participants are sincere REQUA3: when making important decisions, the project participants will consider our interests. REQUA5: we are satisfied with the project participants in terms of technology and management.…”

Section: Advances In Civil Engineeringmentioning

confidence: 99%

See 1 more Smart Citation

Behavior Selection of Stakeholders toward Megaproject Social Responsibility: Perspective from Social Action Theory

Xie

Han

Chu

et al. 2019

Advances in Civil Engineering

View full text Add to dashboard Cite

e importance of social responsibility strategy for the sustainable development of megaprojects has been widely concerned, while types and motivations of social responsibility behavior have also been analyzed and examined in the corporate management literature. However, the typical social responsibility behaviors in megaprojects and the various motivations and factors that influence stakeholders' selection of social responsibility behavior have not been fully considered and confirmed. In this study, camouflage behavior and collaborative behavior are taken as representative social responsibility behaviors. Based on the social action theory, the impact of relevant influencing factors is empirically examined and stakeholder's selection of these two behaviors toward megaproject social responsibility (MSR) is explored. Results from the sample data of 127 management staff with megaproject experience from the participating parties revealed that synergistic behavior is driven mainly by relationship quality (RQ), whereas hypocritical behavior is affected by RQ, institutional pressure, and external appeals. In addition, the mutual feedback mechanism significantly improves the RQ of participating parties, which indirectly affects both behaviors. ese findings bear implications in realizing the management of social responsibility behavior in megaprojects and guiding the participating parties to coordinate and implement social responsibility.

show abstract

Section: Mfm and Msrbmentioning

confidence: 86%

Section: Advances In Civil Engineeringmentioning

confidence: 99%

Behavior Selection of Stakeholders toward Megaproject Social Responsibility: Perspective from Social Action Theory

Xie

Han

Chu

et al. 2019

Advances in Civil Engineering

View full text Add to dashboard Cite

show abstract

“…This is problematic when positioned within the context of corporate public interest. Holland et al (2018), in writing about the use of clarity, disclosure, and accuracy in organizational messages, noted that communication can be technically truthful but present incomplete or otherwise poorly framed information resulting in harm to an organization's credibility and transparency. The authors noted that message transparency includes clarity, avoiding jargon or legal definitions, as well as easy access, and that technically correct, truthful information has the potential to be undermined by the omission of key information.…”

Section: Rationale For the Studymentioning

confidence: 99%

Untitled

2020

JPIC

View full text Add to dashboard Cite

and in various posts and positions in the Swedish government including being a member of the Swedish Parliament, an ambassador to India, as well as one of first female ministers in Sweden despite her career being delayed and at times overshadowed due to gender roles and expectations. Myrdal also was awarded the Albert Einstein Peace Prize (1980) and Nobel Peace Prize (1982). Although she was not without controversy, I believe Myrdal is salient to the work of public interest communications (PIC) because she used her unique perspective and experiences as a researcher, mother, and wife to enact change. Through her research she took what was very private, such as the division of home labor, work-life balance, and child care and made the topics public though debate, dialogue, political agendas, and policy. Therefore, I concur with Ekerwald (2000) that Myrdal's work is an "inspiration for finding solutions for societal problems" (p. 351) because Myrdal used clear arguments, careful analysis, broad experience, a range of theoretical perspectives, and scientific thinking to command people to consider different points of views to initiate change. In this issue of the Journal of Public Interest Communications, the authors' work seems to center around the question, "What happens when we make the private public?" By analyzing Myrdal's research style, we can further probe and investigate this important question. Myrdal reformulated problems to allow for examining them from new and different perspectives (Ekerwald, 2000). One way to give light to new perspectives is through transparency. Austin et al.'s article allows readers to view the types of transparency social media

show abstract

“…A command‐and‐control mindset has gradually faded in the age of blogs and social media. It has become a norm for practitioners to ensure transparency during a crisis due to the belief that a lack of transparency ultimately would damage the reputation of an organization (Holland, Krause, Provencher, & Seltzer, ). Researchers of crisis communication emphasize that transparent communication along with timely communication protects an organization’s credibility and trust (Olsson, ).…”

Section: Literature Reviewmentioning

confidence: 99%

“…In a nutshell, the PART metrics reflect the principle of crisis communication: The organization should respond in a timely and unwavering manner and enhance perceived reliability and transparency of its messages. Some of these evaluative indicators have been highlighted in several case studies (Seeger, ; Seeger et al, ; Ulmer, ) and empirical studies (Holland et al, ). However, these performance indicators have not been considered altogether as a measurement yardstick of crisis communication.…”

Section: Literature Reviewmentioning

confidence: 99%

The effectiveness of refutation with logic vs. indignation in restoring the credibility of and trust in a government organization: A heuristic‐systematic model of crisis communication processing

Lim

2018

Contingencies & Crisis Mgmt

View full text Add to dashboard Cite

Across two experiments, this study examines the relative effectiveness of refutational messages employing different rhetorical modes in mitigating the reputational damage from an activist’s accusation of which validity can be contentious. Experiment 1 reveals that an appeal to logic generates more positive evaluations than an appeal to indignation in the message evaluations of transparency and reliability. Experiment 2 shows that an appeal to logic yields more positive attitude, higher perceptions of credibility and trust in the organization than an appeal to indignation when crisis involvement is high. The results of this study support the theoretical proposition of a dual‐process model of persuasion—individuals’ processing of crisis discourse is greatly affected by their level of involvement with the crisis.

show abstract

Transparency tested: The influence of message features on public perceptions of organizational transparency

Cited by 43 publications

References 28 publications

Behavior Selection of Stakeholders toward Megaproject Social Responsibility: Perspective from Social Action Theory

Behavior Selection of Stakeholders toward Megaproject Social Responsibility: Perspective from Social Action Theory

Untitled

The effectiveness of refutation with logic vs. indignation in restoring the credibility of and trust in a government organization: A heuristic‐systematic model of crisis communication processing

Contact Info

Product

Resources

About