Traveler-facing technology in the tourism experience: a historical perspective

Anaya, Gerardo Joel; Lehto, Xinran

doi:10.1080/10548408.2020.1757561

Cited by 27 publications

(7 citation statements)

References 39 publications

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“…Textual analysis has gained prominence for extracting the richness of descriptive media texts (Santos, 2006;Hall, 1995). An increasing number of studies are based on, or otherwise include, the thematic analysis of text from various media, including newspapers (Le and Phi, 2020;Liu and Pennington-Gray, 2015;Pitkanen, 2011), magazines (Walters, 2016), travel blogs (Anaya and Lehto, 2020) and online news reports (Berry and Simmons, 2019;Poria et al, 2014;Seo et al, 2018). In this study, relevant articles were first identified via Baidu and Google, respectively, the most influential search engines in Chinese and English, using cognate keywords and terms including "five-star hotels/luxury hotels in China," "economic recession/slowdown," "challenging/difficult times/pressure," "anti-corruption," "competition/competitive," "adaptive/coping strategies/measures" and "productivity."…”

Section: Methodsmentioning

confidence: 99%

Adapt to not just survive but thrive: resilience strategies of five-star hotels at difficult times

Shi

Weaver

et al. 2021

IJCHM

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Purpose This research aims to explore the strategies and tactics taken by five-star hotels to create and sustain competitiveness at difficult times, the role of innovation among the initiatives taken and the factors that influence managers’ decision in selection of coping measures. Design/methodology/approach The research was conducted in two stages. The first stage focused on textual analysis of online news reports on luxury hotels’ coping strategies taken between 2013 and 2018. At the second stage, expert interviews were carried out with 25 managers of five-star hotels to obtain richer information of hotels’ responsive measures. The qualitative data were analyzed by thematic analysis. Findings The results revealed that five-star hotels in China made adjustment in physical resource management, human resource management, marketing mix, operation process and external relations to maintain competitiveness during difficult times. A model of hotel resilience was developed based on the findings. Innovation was imbedded in the responsive measures throughout these areas. Managers’ selection of coping measures was affected by the hotel’s organizational culture, location, brand image and competitors. Practical implications The model of hotel resilience serves as a useful reference to plan and select strategies and tactics to respond to similar external challenges. Hotel managers are recommended to embrace a variety of innovations directed at both internal management and customer service during challenging times. Originality/value To the best of the authors’ knowledge, this study is the first empirical research that systematically examines the measures taken by hotels during critical times to maintain competitiveness, linking these to contemporary post-Fordist operational trends.

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Section: Methodsmentioning

confidence: 99%

Adapt to not just survive but thrive: resilience strategies of five-star hotels at difficult times

Shi

Weaver

et al. 2021

IJCHM

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“…Smart destinations provide the latest innovative technologies to enhance tourists' experiences and service quality, improve tourist traffic flow and increase tourist engagement (Buhalis, O'Connor, & Leung, 2023), while others define it by technical approaches, such as the response to service-related stimuli such as tourism-related mobile apps (Anaya & Lehto, 2020). In smart cities' service environments, the service experience is determined by individuals' interpretation of the stimuli they encounter and their responses at the various service touchpoints.…”

Section: Cloud Infrastructure Of An Aviation Citymentioning

confidence: 99%

Enhancing smart tourism and smart city development: evidence from Taoyuan smart aviation city in Taiwan

Chang,

Chen,

2023

IJTC

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Purpose This study aims to investigate tourists’ impressions of the smart destinations model from the socio-technical systems and the technology–organization–environment (TOE) perspectives. Specifically, it aims to explore how information source credibility and cloud infrastructure influence tourists’ use of intelligent technology. Design/methodology/approach This measurement development is based on prior literature; after being evaluated for face and content validity, the authors used random sampling to collect data and conducted a field survey of tourists through Taoyuan Airport and using the airport MRT between December 2022 and March 2023. After confirming that tourists knew the destination information and had experience using travel-related mobile applications to plan their itinerary, the authors further invited tourists to participate in the survey, and 512 valid questionnaires were analyzed by the structural equation modeling approach. Findings The finding pointed out that source credibility and intelligent technology were innovative technologies that benefitted tourists, as were mobile travel planning apps, which created a relational context based on interests and activities from the socio-technical and TOE perspectives. Originality/value Technological innovation is closely related to the development of smart cities; tourists who used travel itineraries successfully understood travel-related actions and significantly had more positive affective images of the city.

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“…Technology-based service innovation (Anaya and Lehto, 2020; Hughes et al , 2021; Li et al , 2020) creates a new opportunity for business survival, value creation and above all, enhances corporate reputation especially during critical times of the business. With the aid of technology-based service innovation, the global tourism service landscape continues to experience new prospects that better serve and delight tourists (Huang and Rust, 2018; Min et al , 2019).…”

Section: Introductionmentioning

confidence: 99%

Digital tourism experience for tourist site revisit: an empirical view from Ghana

Preko

Amoako

Dzogbenuku

et al. 2022

JHTI

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PurposeDigital tourism has drawn the attention of researchers around the globe. This study aims to assess the digital tourism experience for tourist site revisit from an emerging market perspective.Design/methodology/approachAnchored on the social cognitive theory, the study employed a quantitative method, using the convenience sampling to select 328 participants who responded to tourism and technology sharing items through an online questionnaire. The study's hypotheses were tested utilizing structural equation modelling.FindingsThe results suggest a significant influence of technology-based service innovativeness on service value, tourist site revisits and experience sharing through technology. Further, the findings also revealed the significant influence of service value on tourist site revisit and experience-sharing through technology.Research limitations/implicationsThis study was conducted with only clients or tourists, and this limits generalization of the study's findings.Practical implicationsThe study offers the understanding of how tourist site operators and all stakeholders have to deploy new ways of technology-based service innovation to get maximum return on their investment in the hospitality industry.Originality/valueThe outcome of this research advanced the linkage between technology and tourism in context, which is important to policymakers and practitioners in the sector.

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Traveler-facing technology in the tourism experience: a historical perspective

Cited by 27 publications

References 39 publications

Adapt to not just survive but thrive: resilience strategies of five-star hotels at difficult times

Adapt to not just survive but thrive: resilience strategies of five-star hotels at difficult times

Enhancing smart tourism and smart city development: evidence from Taoyuan smart aviation city in Taiwan

Digital tourism experience for tourist site revisit: an empirical view from Ghana

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