Travellers’ top comments during the COVID-19 pandemic in Botswana

Chatibura, Delly

doi:10.1080/22243534.2020.1869462

Cited by 2 publications

(4 citation statements)

References 16 publications

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“…Our results also showed that the score of the review is not influenced by the mention of the COVID-19, which resulted in Hypothesis 4 being rejected. On the other hand, similar research conducted in Botswana by Chatibura [45], showed that reviews mentioning Covid-19 were overwhelmingly of positive valence, with most of the negative reviews dating back to the beginning of the pandemic. However, the research of Chatibura [45] was based on a very limited sample compared to the current analysis.…”

Section: Discussionmentioning

confidence: 82%

“…On the other hand, similar research conducted in Botswana by Chatibura [45], showed that reviews mentioning Covid-19 were overwhelmingly of positive valence, with most of the negative reviews dating back to the beginning of the pandemic. However, the research of Chatibura [45] was based on a very limited sample compared to the current analysis. A broader approach by Uğur and Akbıyık [44], who analyzed over 75,000 reviews, showed a different trend.…”

Section: Discussionmentioning

confidence: 82%

“…In order to establish whether the review mentions the coronavirus pandemic, a list of words connected with Covid-19 was generated (keywords connected with Covid-19: pandemic, coronavirus, virus, epidemic, sanitary, hygienic, limitations, covid-19, facial mask, disinfection) and the text of the reviews in the sample was checked against it. The word bank was established based on the work of Uğur and Akbiyik [44] as well as of Chatibura [45]. A total of 301 reviews turned out to contain at least one of the words from the list.…”

Section: Discussionmentioning

confidence: 99%

“…For the variables, the type of data and the way of measurement are presented in table 1. When it comes to data gathering approach, we followed the works of Uğur and Akbiyik [44] as well as Chatibura [45] in identifying coronavirus-related comments using keywords. For the hypotheses testing, variables presented in table 1 were used as research variables.…”

Section: Methodsmentioning

confidence: 99%

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Crisis-Resistant Tourists – A Study of Hotel Online Reviews in the Times of Covid-19

Jezierski

Wszendybył-Skulska

Kopera

2022

Polish Journal of Sport and Tourism

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Introduction. Tourists traveling in the times of crisis have a higher tolerance for risk and can be called ‘crisis-resistant’. The fact that they are ready to travel even if it is burdened with additional stress and obstacles makes them a valuable market segment for hoteliers, which is worth striving for particularly in the current pandemic situation. The research aims at better understanding of contemporary ‘crisis-resistant’ tourists through in-depth analysis of electronic Word of Mouth (eWOM). Material and methods. A web scrapping method was applied to acquire eWOM content posted by tourists traveling in the times of Covid-19. A total of 1239 reviews from 455 hotels were analyzed. Six hypotheses were tested with the use of T Test and Chi Square test. Results. The type of travel and the month of travel did not influence the frequency of coronavirus mentions. Similarly, reviews relating to COVID-19 did not vary in score nor in frequency of managerial replies. However, mention of coronavirus influenced the length of the review and its helpfulness. Conclusions. Crisis-resistant tourists treat issues related to the pandemic (including some in-hotel regulations and restrictions) as any other aspects of the hotel performance and accept them. Interestingly, those aspects do not negatively influence the total evaluation of the hotel, which may suggest that such tourists have already adapted to all the pandemic-induced burdens. At the same time, hotel managers fail to respond timely and adequately to negative comments, which seems to be of the key importance in such a situation.

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Section: Discussionmentioning

confidence: 82%

Section: Discussionmentioning

confidence: 82%

Section: Discussionmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

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Crisis-Resistant Tourists – A Study of Hotel Online Reviews in the Times of Covid-19

Jezierski

Wszendybył-Skulska

Kopera

2022

Polish Journal of Sport and Tourism

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Rationalization strategies in Botswana press newsrooms ensuing the COVID-19 pandemic

Lesitaokana,

Madiba,

Pako-Bakane

2024

Journal of Applied Journalism &Amp; Media Studies

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Drawing on the organizational culture theory, this article examines managerial decision-making at Botswana’s three press newsrooms, Botswana Daily News, Gazette and Mmegi newspapers, in response to the COVID-19 pandemic. Data collected through in-depth interviews with the journalists in Botswana identified three significant decisions made by management at the newsrooms: increasing the adoption and use of media technology, altering news production work processes and restructuring press newsrooms. WhatsApp was introduced as one of the leading social media platforms for distributing digital copies of newspapers. The findings demonstrated that lockdowns and the need to avoid physical contact established to reduce virus spread incited these decisions. Our data analysis underscored that not only has the COVID-19 pandemic interrupted the operating environments of newsrooms, but it has also pressured media managers to introduce innovative, progressive strategies to adapt to the new normal. Therefore, a public health crisis can influence organizational culture change in media organizations.

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Travellers’ top comments during the COVID-19 pandemic in Botswana

Cited by 2 publications

References 16 publications

Crisis-Resistant Tourists – A Study of Hotel Online Reviews in the Times of Covid-19

Crisis-Resistant Tourists – A Study of Hotel Online Reviews in the Times of Covid-19

Rationalization strategies in Botswana press newsrooms ensuing the COVID-19 pandemic

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