“…In a rapidly changing environment for health care, hospitals are often seen as big and slow moving, hungry, selfinterested and unresponsive to the need to adapt. But the record shows that hospitals have responded to the pressures and changes in health policy and health care in a variety of ways, with some impressive improvements in productivity (see Hargreaves, Grayson and Titulaer, 2002) and an expansion in the use of alternatives to inpatient care (see Walsh, 2002). These initiatives have resulted in improved outcomes in many areas, but in others, proven good practice has not been effectively disseminated, and imbalances have been caused in other parts of the system.…”