The safety of future fusion reactors is critically dependent on the tritium (T) retention in plasma-facing materials. Hydrogen isotope exchange offers a method to redistribute hydrogen isotopes within solid materials, presenting a feasible approach for removing T from bulk materials and trapped by strong trapping sites. Nonetheless, unraveling the intricate mechanism behind hydrogen isotope exchange remains an urgent yet formidable challenge. This study undertakes a comprehensive investigation into the mechanism of hydrogen isotope exchange in tungsten materials across multiple scales. First, we developed a multi-component hydrogen isotope transport and exchange model (HIDTX) based on classical rate theory. The model validation was further carried out, demonstrating good consistency with the well-controlled laboratory experiments. From the results of different comparative models in HIDTX, it is found that the reduction in deuterium retention due to hydrogen isotope exchange was primarily driven by three synergistic effects: competitive re-trapping, collision, and swapping effects. Through molecular dynamics and first-principles calculations, the microscopic mechanism of hydrogen isotope exchange was revealed to be that the presence of hydrogen atoms in the interstitial sites surrounding a vacancy in tungsten decreased the binding energy between the vacancy and hydrogen. Meanwhile, we discovered that the combination of thermal desorption and hydrogen isotope exchange can significantly lower the temperature required for the hydrogen removal and enhance the removal rate. Particularly, the hydrogen removal time can be shortened by approximately 95% with simultaneous hydrogen isotope exchange compared to that with only thermal desorption. This work provides a practical guideline for comprehending and subsequently designing for efficient T removal in future nuclear fusion materials.