2001
DOI: 10.1016/s1066-7938(01)00133-6
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Trouble in Paradise: The Rough Road to Sustainability in Aspen How Failure can be the Next Great Tool in Sustainable Business

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Cited by 23 publications
(15 citation statements)
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“…Many scholars have addressed the importance of the natural environment [68][69][70]. There are positive performance implications of environmental management measures, including cost reductions, resource savings, customer satisfaction, and loyalty, and improved employee morale [71][72][73][74]. In reference [43], a service profit chain framework was investigated to examine relationships between the implementation of environmental practices, which is considered a component of a firm's operations [75,76], and operational performance.…”
Section: Environmental Management Practices and Customer Satisfactionmentioning
confidence: 99%
“…Many scholars have addressed the importance of the natural environment [68][69][70]. There are positive performance implications of environmental management measures, including cost reductions, resource savings, customer satisfaction, and loyalty, and improved employee morale [71][72][73][74]. In reference [43], a service profit chain framework was investigated to examine relationships between the implementation of environmental practices, which is considered a component of a firm's operations [75,76], and operational performance.…”
Section: Environmental Management Practices and Customer Satisfactionmentioning
confidence: 99%
“…Furthermore, very few of these studies found empirical evidence that green practices play an important role in influencing firm financial performance. For example, Enz and Siguaw () and Schendler () argue that successful environmental practices can improve customer loyalty and employee satisfaction, reduce costs, and enhance competitiveness. Kassinis and Soteriou (), in their literature review of published papers, which examines the relationship between green operations and firm performance in the service industry, found that most of the studies that have been conducted involved manufacturing‐based case studies, and that many of these papers predominantly identified opportunities for future research rather than actual findings.…”
Section: Linking “Green” Operations To Financial Performancementioning
confidence: 99%
“…We then use a comparative analysis to examine these relationships in the manufacturing and the service industries. To measure financial performance, we use debt ratio (DR), profit margin (PM), return on total assets (ROA), market‐to‐book ratio (MBR), and inventory turnover (ITO), which are recognized in the literature as important dimensions of a firm's financial performance (Aragon‐Correa et al, ; Elsayed & Paton, ; Iwata & Okada, ; Judge & Douglas, ; Kassinis & Soteriou, ; King and Lenox, ; Konar & Cohen, ; Labuschagne et al, ; Nakao et al, ; Russo & Fouts, ; Sarkis & Cordeiro, ; Schendler, ; Sharma & Vredenburg, ).…”
Section: Approach Used In This Studymentioning
confidence: 99%
“…Tai galëtø bûti ne tik komerciniu, bet ir ekologiniu poþiûriais patraukliø produktø gamybos planavimas. A. Schendler [4] 0 0 2 9 1 0 3 5 2 8 9 6 6 7 6 8 6 1 0 5 8 3 1 2 0 4 4 5 7 3 1 , 7 2 1 0 0 2 5 1 1 3 5 0 5 8 6 2 6 0 7 6 7 6 5 5 3 1 6 2 4 6 2 0 4 7 , 9 2 2 0 0 2 9 3 1 3 0 8 4 2 7 4 9 1 1 7 4 7 6 3 4 1 4 3 2 2 6 7 4 1 , 3 3 3 0 0 2 1 8 2 3 6 9 2 3 8 0 4 1 2 8 6 3 4 5 6...…”
Section: áMonës Veiklos Derinimasunclassified
“…Doctor (2004). Research visits to Leipzig Higher School of Technology, Economics and Culture (Germany, 2000 and2001) and Eindhoven University of Technology (The Netherlands, 2002). Researcher in International Project Inteligent cities (2004), Member of the EWG-MCDA Working Group within EURO.…”
mentioning
confidence: 99%