Trust among decision makers and its consequences in emergency response operations

Uhr, Christian; Ekman, Olof

doi:10.5055/jem.2008.0019

Cited by 8 publications

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“…To increase trust between supervisors and trainees in the PED, we need to first understand the nature of this trusting relationship and the factors impacting it. The supervisor–trainee relationship in the PED is an ideal place to look for the presence of swift trust and explore potential biases that might arise from it 27,28 . Therefore, this study aimed to explore the factors that influence trust between supervisors and trainees in the PED, with specific attention to Meyerson's categorization framework.…”

Section: Introductionmentioning

confidence: 99%

Examining trust between supervisors and trainees in the pediatric emergency department

Andler

Schmidt

Cho

2023

AEM Education and Training

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Objective Lack of trust between supervisors and trainees can have harmful consequences. Trust has been examined between physicians, patients, and staff in multiple settings but has not been examined in a bidirectional manner in the pediatric emergency department (PED). Debra Meyerson in 1996 discussed the theory of swift trust, a type of trust that develops quickly between temporary groups through reliance on categories. Meyerson describes categories as groups unified by social identities such as gender or profession. We explored the applicability of swift trust in the relationship between supervisors and trainees in the PED. Methods This multimethods study used qualitative interviews and the validated interpersonal mistrust trust measure (IMTM) to assess baseline trusting style. PED attendings from a single institution and residents from various training levels, specialties, and institutions rotating through the same PED were sampled until thematic saturation was reached. Interviews were analyzed using directed content analysis. IMTM scores were triangulated with interviewee's reported trusting styles. Results Seventeen PED attendings and 16 residents participated. Residents and attendings emphasized different factors that influence trust. Common factors across groups included affect, the need for vulnerability, and appropriate communication. Most described reliance on certain categories (level of training, specialty, etc.) when making trusting decisions. Categories such as gender and race were noted to be unimportant when making trusting decisions about others, although some participants believed these attributes played into decisions made by others. Quantitative data from the IMTM supported qualitative conclusions regarding trusting style. Conclusions The trusting relationship between supervisors and trainees in the PED dovetails with the swift trust theory. Common factors that influence trust reveal entry points for attendings and residents to improve trust and ultimately prevent negative patient outcomes. Future studies may examine how reliance on categories influences an individual's trust in their colleagues.

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Section: Introductionmentioning

confidence: 99%

Examining trust between supervisors and trainees in the pediatric emergency department

Andler

Schmidt

Cho

2023

AEM Education and Training

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Developing and Maintaining Trust in Post-disaster Hastily Formed Networks

Tatham

Kovács²

2010

Advanced Manufacturing and Sustainable Logistics

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Although there is a rich steam of literature championing the importance of trust in long-term business relationships, there has been relatively little interest in the area of the development and maintenance of trust in hastily formed networks that are formed at short notice and that operate for a limited period of time. Such networks can be found in the aftermath of a rapid onset disaster where individuals from a broad variety of organisations and geographic locations come together in order to bring relief to a disaster-stricken area. The aim of this paper is, therefore, to further the understanding of trust in hastily formed networks through the presentation of a theoretical model, a discussion of its practical application in a post-disaster scenario, and proposals for testing the approach in a live setting.

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The application of “swift trust” to humanitarian logistics

Tatham

Kovács

2010

International Journal of Production Economics

180

151

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Trust is essential to supply chain teams as it has a positive impact on team performance. Longterm relationships in supply chains have also emphasised trust as their key element. Yet traditional models of trust have a limited application in hastily formed networks that are formed on the spot without a long-term component. An example of such hastily formed networks is the humanitarian aid supply network, which consists of a number of individual logisticians from a variety of organisations, coming together to bring relief to a disasterstricken area. The aim of this paper is, thus, to further the understanding of swift trust in hastily formed networks as a means of improving relief operations in rapid onset disasters. A model of swift trust is presented, and each of its conditions discussed to unearth potential facilitators of swift trust.

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Trust among decision makers and its consequences in emergency response operations

Cited by 8 publications

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Examining trust between supervisors and trainees in the pediatric emergency department

Examining trust between supervisors and trainees in the pediatric emergency department

Developing and Maintaining Trust in Post-disaster Hastily Formed Networks

The application of “swift trust” to humanitarian logistics

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