Trust in Health Services After Covid-19: Believing to Trust, Knowing to Believe

Abstract

Aim This research aims to measure the multidimensional trust and health perception of individuals in health services through health literacy under the conditions of COVID-19.Method This research was a relational, descriptive and cross-sectional study. Also, SPSS 22.0 package program, R 4.2.2 package program and Rstudio were used for the statistical analysis of the study.Results 71.5% of the participants are female and 28.5% are male. 5.4% are married, 94.6% are single. The effect of health perception on multidimensional trust in health services was significant (B = .261 ± 0.031; β = 0.262; p = 0.000 < 0.05). Additionally, the effect of health literacy on multidimensional trust in health services was also significant (B = 0.072 ± 0.026; β = 0.083; p = 0.007 < 0.05). Finally, health literacy was found to have a significant effect on health perception (B = 0.192 ± 0.020; β = 0.272; p = 0.000 < 0.05).Conclusion Especially during the pandemic period, health literacy affected health perception and trust in health services. It showed a partial mediator variable feature on health literacy, health perception and multidimensional trust in health services.