Trust in health websites

Vega, Laurian; Montague, Enid; DeHart, Tom

doi:10.1145/1882992.1883100

Cited by 3 publications

(3 citation statements)

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“…Most of these were conducted a few years ago and, while retaining significant reference value, require updating [16,21-25]. There are also more recent reviews that focus on specific aspects of WHI assessment [17,26-29].…”

Section: Introductionmentioning

confidence: 99%

“…Most prior reviews, and indeed much of the research, distinguishes between trust and credibility. Furthermore, for some authors, trust is defined as an antecedent to credibility (eg, [30-32]), but by other authors (eg, [6,25,33]) trust is viewed as the end result of a process in which credibility is only one of many components. To further add to the ambiguity, other authors regard trust and credibility as interchangeable (eg, [34]), or believe that trustworthiness is one of only two primary dimensions of credibility [26].…”

Section: Introductionmentioning

confidence: 99%

“…Self [38] regarded credibility as “believability, trust, perceived reliability, and dozens of other concepts and combinations” (p. 421). This paper considers “trust” and “credibility” as two aspects of the same concept, without entering the debate about their different nature [23,25,39,40] because the articles analyzed below use both terms without much discrimination, demonstrating that the issue of defining the true relationship between trust and credibility is still very much unresolved.…”

Section: Introductionmentioning

confidence: 99%

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Trust and Credibility in Web-Based Health Information: A Review and Agenda for Future Research

Sbaffi¹,

Rowley²

2017

J Med Internet Res

421

266

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BackgroundInternet sources are becoming increasingly important in seeking health information, such that they may have a significant effect on health care decisions and outcomes. Hence, given the wide range of different sources of Web-based health information (WHI) from different organizations and individuals, it is important to understand how information seekers evaluate and select the sources that they use, and more specifically, how they assess their credibility and trustworthiness.ObjectiveThe aim of this study was to review empirical studies on trust and credibility in the use of WHI. The article seeks to present a profile of the research conducted on trust and credibility in WHI seeking, to identify the factors that impact judgments of trustworthiness and credibility, and to explore the role of demographic factors affecting trust formation. On this basis, it aimed to identify the gaps in current knowledge and to propose an agenda for future research.MethodsA systematic literature review was conducted. Searches were conducted using a variety of combinations of the terms WHI, trust, credibility, and their variants in four multi-disciplinary and four health-oriented databases. Articles selected were published in English from 2000 onwards; this process generated 3827 unique records. After the application of the exclusion criteria, 73 were analyzed fully.ResultsInterest in this topic has persisted over the last 15 years, with articles being published in medicine, social science, and computer science and originating mostly from the United States and the United Kingdom. Documents in the final dataset fell into 3 categories: (1) those using trust or credibility as a dependent variable, (2) those using trust or credibility as an independent variable, and (3) studies of the demographic factors that influence the role of trust or credibility in WHI seeking. There is a consensus that website design, clear layout, interactive features, and the authority of the owner have a positive effect on trust or credibility, whereas advertising has a negative effect. With regard to content features, authority of the author, ease of use, and content have a positive effect on trust or credibility formation. Demographic factors influencing trust formation are age, gender, and perceived health status.ConclusionsThere is considerable scope for further research. This includes increased clarity of the interaction between the variables associated with health information seeking, increased consistency on the measurement of trust and credibility, a greater focus on specific WHI sources, and enhanced understanding of the impact of demographic variables on trust and credibility judgments.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Trust and Credibility in Web-Based Health Information: A Review and Agenda for Future Research

Sbaffi¹,

Rowley²

2017

J Med Internet Res

421

266

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Intellectualizing TRUST for Medical Websites

Singal

Kohli

2016

Proceedings of the Second International Conference on Information and Communication Technology for Competitive Strategies

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Developing and Validating Fuzzy-Based Trust Measures for Online Medical Diagnosis and Symptoms Analysis

Kohli

Fuzzy Expert Systems for Disease Diagnosis

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The wealth of medical information in the Web makes it expedient for non-experts to conduct their own diagnosis and healthcare assessment based on limited knowledge of signs, symptoms, and disorders. The goal of this chapter is to explain how to measure trust of websites that provide functionalities like Online Medical Diagnosis and exploration of Symptoms Analysis using fuzzy logic and soft computing techniques. Trust is qualitative and can be measured by analyzing how people interact with the websites. The interaction can be captured and analyzed by studying website logs using tools like Google analytics, click tail, etc. The chapter also provides a literature survey on the work being conducted by researchers in area of measuring website trust and tools being developed for same. It also covers archetypal techniques used for Web pattern recognition and taxonomy of trust. The main point driven by this literature survey is the frequent use of fuzzy logic in the design and implementation of trust measuring tools. This point is contrasted with the up-to-the-minute information, more specifically the authors' current work, on the use of a rule-based expert for developing trust-measuring tools.

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Trust in health websites

Cited by 3 publications

References 52 publications

Trust and Credibility in Web-Based Health Information: A Review and Agenda for Future Research

Trust and Credibility in Web-Based Health Information: A Review and Agenda for Future Research

Intellectualizing TRUST for Medical Websites

Developing and Validating Fuzzy-Based Trust Measures for Online Medical Diagnosis and Symptoms Analysis

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