Trust in medical technology by patients and healthcare providers in obstetric work systems

Montague, Enid; Winchester, Woodrow W.; Kleiner, Brian M.

doi:10.1080/01449291003752914

Cited by 62 publications

(53 citation statements)

References 48 publications

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“…Trust is a concept that has been proposed from several theoretical streams; research of trust in healthcare work has identified two antecedents: interpersonal trust between patients and physicians [2,19,29,41] and patient's trust in health systems [3,47]. Montague, et al [28] used a qualitative method to identify that patient-provider trust relationships mediate how trust is developed in medical technologies, and influence how the technology is used in care-providing activities.…”

Section: Trustmentioning

confidence: 99%

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Exploring Trust-Based Service Value Chain Framework in Tele-healthcare Services

Lin

Chuang

et al. 2013

2013 46th Hawaii International Conference on System Sciences

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Tele-heatlhcare services extending healthcare services from medical perspective of treatment and diagnosis to enhance holistic wellness of individuals, have been widely recognized by healthcare providers. This study explored the trust in the healthcare providers to generate the trust-based service value chain framework in tele-healthcare services. We report the results of survey from 1304 members of a district hospital in 7 villages in two townships of a county in the middle of Taiwan. Four motivations were identified from literature review in the study, which are the perception of tele-healthcare value, the perception of medical value, social influence, and effort expectancy. These motivators were used to predict the intention of using tele-healthcare services provided by the service provider. We employed trust as a mediator in this framework. From the statistical analysis, we obtain the following results: (1) the relationship between effort expectancy and intention to use is mediated by the trust in the service provider (2) Social influence insignificantly affects trust; however, it significantly affects the intention to use tele-healthcare services; (3) The perceived benefits and medical value are significantly mediated by calculation-based trust in the service provider. From these findings, we suggest that trust built is critical for service value co-creation stage in tele-healthcare services.

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Section: Trustmentioning

confidence: 99%

“…Trusting care providers is the largest and most salient component of the trust in technology coding scheme [28]. Tele-healthcare service offers another channel to fulfill customers' need on holistic wellness.…”

Section: Managerial Implicationsmentioning

confidence: 99%

Exploring Trust-Based Service Value Chain Framework in Tele-healthcare Services

Lin

Chuang

et al. 2013

2013 46th Hawaii International Conference on System Sciences

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“…Johnsons (2007) demonstrated that trust in online banking technology is a critical mediator in getting consumers to increase their transaction frequency and value from online banking. Healthcare researchers find that technology characteristics and trust in care providers influence patient trust in technology (Montague, Winchester III, & Kleiner, 2010). Some have even argued that there is a tendency for individuals such as critical care nurse and airline pilots to place inappropriate levels of trust in technology, leading to complacency and adverse consequences (Browne & Cook, 2011).…”

Section: Trust In Technologymentioning

confidence: 99%

Opting Out: The Effects of Consumer Information Sharing Concern on Perceived Value in E-Banking Service Relationships

Johnson¹

2014

IJMS

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This article examines consumer support for the opt-out principle, which is the view that sellers should be allowed to contact prospective customers with offers as long as these customers are provided the opportunity of opting-out of further contact. Consumers with low or no support for opt-out take the opinion that a firm must first have their permission before contacting them. Using survey data, this article examines the moderating effects of consumer opt-out belief on the impact of three consumer anxiety related online banking evaluations. The results show that when consumers have a high opt-out belief, the effect of firm commitment to privacy on perceived value is reduced, the effect of trust in technology on perceived value is increased and the negative effect of information ambiguity of perceived value is attenuated. The findings on the moderating effect of consumer opt-out belief are consistent with the predictions of research on idiocentric/allocentric personality traits. Research and managerial implications are discussed.

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“…Consequently, expected reliability can be seen as a pre-condition for building user-trust [16]. Some former studies already described the relationship between reliability of technologies and their consequences in different ways.…”

Section: Introductionmentioning

confidence: 99%

Expected Reliability of Everyday- and Ambient Assisted Living Technologies

Steinke¹,

Fritsch²,

Hertzer³

et al. 2013

IJACSA

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Abstract-To receive valuable information about expected reliability in everyday technologies compared to Ambient Assisted Living (AAL) technologies, an online survey was conducted including five everyday (train, dishwasher, navigation system, computer, mobile phone) and three AAL (stove, window, floor sensors) technologies. The age range of the 206 participants (109 men; 97 female) was from 14 to 88 years (mean=38.0). The descriptive analysis indicates expected reliabilities of more than 90% for most technologies. Only train punctuality is considered as less reliable with a mean expected reliability of 86%. Furthermore, by using t-tests it can be shown that the three AAL technologies are expected to have a higher reliability than the everyday technologies. Additionally, a sample split at the age of 50 years indicates that elderly participants expect that technologies have a higher reliability than younger participants do. Using these findings, in a next step an experiment with different reliability levels of AAL technologies will be designed. This differentiation will be used to measure the influence of reliability on trust and intention to use in context of Ambient Assisted Living.

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Trust in medical technology by patients and healthcare providers in obstetric work systems

Cited by 62 publications

References 48 publications

Exploring Trust-Based Service Value Chain Framework in Tele-healthcare Services

Exploring Trust-Based Service Value Chain Framework in Tele-healthcare Services

Opting Out: The Effects of Consumer Information Sharing Concern on Perceived Value in E-Banking Service Relationships

Expected Reliability of Everyday- and Ambient Assisted Living Technologies

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