Trust Issues in Disaster Communications

Murayama, Yuko; Saito, Yoshia; Nishioka, Dai

doi:10.1109/hicss.2013.576

Cited by 13 publications

(8 citation statements)

References 12 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Emergency management is a continuous process that group individual and communities to manage hazards in comprehensive and coordinated ways to reduce the impact of the hazards [19]. Meanwhile, disaster communication, as part of the emergency management highlight three important element needed when dealing with immediate response with real incident which are speed, rhythm, and trust [20]. There are four phases of Emergency Management Information System (EMIS) which are: mitigation, preparedness, response and recovery [21].…”

Section: The Social Media In Emergency Management Information Systemmentioning

confidence: 99%

User^|^apos;s Action and Decision Making of Retweet Messages towards Reducing Misinformation Spread during Disaster

Abdullah

Nishioka

Tanaka

et al. 2015

Journal of Information Processing

Self Cite

View full text Add to dashboard Cite

The online social media such as Facebook, Twitter and YouTube has been used extensively during disaster and emergency situation. Despite the advantages offered by these services on supplying information in vague situation by citizen, we raised the issue of spreading misinformation on Twitter by using retweets. Accordingly, in this study, we conduct a user survey (n = 133) to investigate what is the user's action towards spread message in Twitter, and why user decide to perform retweet on the spread message. As the result of the factor analyses, we extracted 3 factors on user's action towards spread message which are: 1) Desire to spread the retweet messages as it is considered important, 2) Mark the retweet messages as favorite using Twitter "Favorite" function, and 3) Search for further information about the content of the retweet messages. Then, we further analyze why user decides to perform retweet. The results reveal that user has desire to spread the message which they think is important and the reason why they retweet it is because of the need to retweet, interesting tweet content and the tweet user. The results presented in this paper provide an understanding on user behavior of information diffusion, with the aim to reduce the spread of misinformation using Twitter during emergency situation.

show abstract

Section: The Social Media In Emergency Management Information Systemmentioning

confidence: 99%

User^|^apos;s Action and Decision Making of Retweet Messages towards Reducing Misinformation Spread during Disaster

Abdullah

Nishioka

Tanaka

et al. 2015

Journal of Information Processing

Self Cite

View full text Add to dashboard Cite

show abstract

“…There have been several studies in the literature reporting the effectiveness of social media in providing information about the disaster such as during The Great East Japan Earthquake [3,14,15], The Hurricane Sandy [12,16], The Australian country fire authority [17], and plane crash in Hudson River [18]. Disaster communication, as part of emergency management indicates three essential elements needed when dealing with real incidents, which are speed, rhythm and trust [19]. During disaster, when formal channel such as television and newspaper did not provide enough information, information from "citizen reporter" fill the information seeking gap [13].…”

Section: The Social Media Issues In Emergencymentioning

confidence: 99%

A Preliminary Study on User’s Decision Making towards Retweet Messages

Abdullah

Nishioka

Tanaka

et al. 2014

ICT Systems Security and Privacy Protection

Self Cite

View full text Add to dashboard Cite

Twitter was used to a great extent by government, media and individuals to obtain and exchange information real time during emergency. In ambiguous situation where information is crucial, some misinformation may creep in and spread around by retweet. This paper discusses on Twitter issues in emergency situation. A survey was conducted to investigate user's decision making after one read retweet messages in Twitter. As the result of the factor analyses, we grouped the 28 question items into three categories: 1) Desire to spread the retweet messages as it is considered important, 2) Mark the retweet messages as favorite using Twitter "Favorite" function, and 3) Search for further information about the content of the retweet messages.

show abstract

“…Trust issues are another aspect to be researched in disaster management. Murayama et al (2013) present the needs of trust for disaster response from their experience of IT support for disaster response at the Great East Japan Earthquake and Tsunami.…”

Section: Future Researchmentioning

confidence: 99%