Trust types, distrust, and performance outcomes in small business relationships: the pharmacy–drug warehouse case

Şengün, Ayşe Elif; Wasti, S. Nazlı

doi:10.1080/02642060902759137

Cited by 23 publications

(18 citation statements)

References 80 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Hypothesis 5 was accepted as well. Thus, the use of hierarchical rules appears to have a negative influence on informal control, as measured through the contractual structure (Mayer, et al, 1995;Meer-Kooistra & Vosselman, 2000;Şengün & Wasti, 2011).…”

Section: Discussionmentioning

confidence: 99%

“…The overuse of formal controls decreases trust (Smets, Oorschot, & Langerak, 2013), and trust reduces the need to use formal control mechanisms (Dekker, 2004;Meer-Kooistra & Vosselman, 2000). The benefits of this negative relationship between trust and formal control have been highlighted by numerous organizational scholars (Şengün & Wasti, 2011). …”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

“…Thus, a number of studies was conducted on the selection of the governance form by examining transaction characteristics (Crandall, Eisenach, & Litan, 2010;Howell et al, 2010;Neumann, 2010;Waterman & Choi, 2011), the definition of the control structure based on the transaction characteristics (Ding, Dekker, & Groot, 2013;Johansson & Siverbo, 2011;Meer-Kooistra & Vosselman, 2000) and the influence of actionorganizing mechanisms on relationship outcomes (Reuver, 2011;Reuver & Bouwman, 2012;Eriksson & Laan, 2007;Langfield-Smith, 2008;Langfield-Smith & Smith, 2003;Şengün & Wasti, 2011).…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

The Mediated Effect of Formal and Informal Control on Governance Forms

López

Diz-Comesaña

2016

Rev. adm. empres.

View full text Add to dashboard Cite

The present paper employs the perspective of Transaction Cost Economics (TCE) to analyze the relevance of formal and informal controls in selecting the governance form. The evidence supports the influence of frequency, information sharing and relation-specific investments as a cause of control mechanisms, and the effect of these factors on the choice of the governance form, but there is no evidence about the combined interaction between these variables. The present work proposes that there is a mediation effect of formal and informal norms on the relationship between the TCE variables (frequency, information asymmetry and relation-specific investments) and the governance form. We applied Structural Equation Modelling to companies in the telecommunications sector in Spain. Our results confirm the opposite effect of formal and informal controls on the selection of governance forms and the mediation effect of these mechanisms of control on the selection of the governance form.KEYWORDS | Governance forms, integration, formal control, informal control, transaction characteristics. RESUMO O presente trabalho emprega o ponto de vista da Economia dos Custos de Transação (ECT) para analisar a relevância dos controles formais e informais na seleção da forma de governança. A evidência apoia a influência da frequência, compartilhamento de informações e investimentos específicos como causa dos mecanismos de controle, e o efeito desses fatores sobre a escolha da forma de governança. Entretanto não há nenhuma evidência sobre as interações entre essas variáveis. Este trabalho propõe que existe um efeito de mediação das normas informais e formais sobre a relação entre as variáveis da ECT (frequência, informações assimétricas e investimentos específicos) e a forma de governança. A Modelagem de Equações Estruturais é aplicada a empresas do setor de telecomunicações da Espanha. Os resultados obtidos confirmam o efeito oposto de controles formais e informais e o efeito de mediação dos mecanismos de controle sobre a seleção da forma de governança. PALAVRAS-CHAVE | Formas de governança, integração, controle formal, controle informal, caracterís-ticas da transação. RESUMEN El presente trabajo emplea la perspectiva de la Economía de los Costes de Transacción (ECT) para ana- RAE-Revista de Administração de Empresas | FGV/EAESP

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

The Mediated Effect of Formal and Informal Control on Governance Forms

López

Diz-Comesaña

2016

Rev. adm. empres.

View full text Add to dashboard Cite

show abstract

“…Since each party in a relationship has its own objectives and tries to maximize its goals, when a partner perceives the other partner's behaviors as against its effort to achieve its goal, a conflict appears (Rodríguez et al, 2006). In fact, conflict in a relationship will be manifested as a result of the divergence of goals and unpredictable contingencies in the relationships of exchange partners (Şengün and Wasti, 2011). Since conflict imposes social and economic costs (Weaven et al, 2014, Frazer et al, 2012, managing the conflict arising from a relationship has a crucial role in the parties' success (Davies et al, 2011).…”

Section: Conflictmentioning

confidence: 99%

“…Since the participants have their own objectives (Rodríguez et al, 2006), the franchisor's behavior in the long term, and unexpected contingencies in daily relationships of exchange make some special situation. Franchisee's perception of the relationship could be destructive or constructive and affect the franchisee's behavior and performance outcome (Şengün and Wasti, 2011). Thus, by considering franchising as a long-term, continuous, and complex relationship (Huang et al, 2007), it is necessary to understand the franchisee's perception of relationship value and implications on both behavioral and objective franchisee performance (Harmon andGriffiths, 2008, Davies et al, 2011).…”

mentioning

confidence: 99%

Performance in Franchise Systems : The Franchisee Perspective

Bourkheili¹

2016

View full text Add to dashboard Cite

What drives supportive intentions towards a dark tourism site?

Cheng²

2018

Journal of Tourism Research

View full text Add to dashboard Cite

This paper aims to explore the structural relationship between supportive intentions towards a dark tourism site and their 7 drivers-participation, innovation, experiential risk, experiential memorability, experiential satisfaction, experiential trust, and experiential involvement of dark tourism sites. A convenience sample of 546 tourists to the Beichuan earthquake relics was surveyed. The results will assist tourism management in developing and implementing marketorientated service strategies to increase site participation, site innovation, site experiential memorability, enhance site experiential satisfaction, site experiential trust, and site experiential involvement in order to enable tourists to have intentions to support their dark tourism sites. KEYWORDS site experiential involvement, site experiential risk, site experiential satisfaction, site experiential trust, supportive intentions towards a dark tourism site

show abstract

Trust types, distrust, and performance outcomes in small business relationships: the pharmacy–drug warehouse case

Cited by 23 publications

References 80 publications

The Mediated Effect of Formal and Informal Control on Governance Forms

The Mediated Effect of Formal and Informal Control on Governance Forms

Performance in Franchise Systems : The Franchisee Perspective

What drives supportive intentions towards a dark tourism site?

Contact Info

Product

Resources

About