Truth, trust, and civic duty: Cultural factors in citizens' perceptions of mobile phone apps and social media in disasters

Appleby-Arnold, Sandra; Brockdorff, Noellie; Fallou, Laure; Bossu, Rémy

doi:10.1111/1468-5973.12282

Cited by 51 publications

(42 citation statements)

References 40 publications

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“…Assessing information needs is also essential for designing efficient citizen science tools. Indeed, citizens will use technologies that meet their needs, especially in case of disaster (Appleby et al, 2019). This confirms that citizen seismology projects should set up ways to obtain user feedback on a regular basis and co-build the tools.…”

Section: Understanding Information Needs and Cultural Backgroundmentioning

confidence: 70%

“…In order to communicate efficiently, information needs must be assessed locally as they vary depending on cultural factors as well as previous knowledge and experience. Research has found that the type of information, the legitimate and trusted actor, as well as the way the public want to receive it will vary depending on risk culture, technology culture, gender roles, age or religion for instance (Tagliacozzo and Magni, 2016;Appleby et al, 2019;Becker et al, 2019). This implies that scientific communication is an essential part of citizen science projects.…”

Section: Understanding Information Needs and Cultural Backgroundmentioning

confidence: 99%

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Citizen Seismology Without Seismologists? Lessons Learned From Mayotte Leading to Improved Collaboration

et al. 2020

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Starting the 10th May 2018, a series of earthquakes has hit Mayotte, a French island in the Indian Ocean. Facing a lack of seismic data, scientific information and communication from the authorities, the inhabitants took advantage of social media to develop, on their own, a citizen seismology group, composed of more than 10,000 people. Due to a particular cultural context, this was carried out mainly without the seismologist community. While some citizens did share seismological information (and eventually volcanology information when it was discovered that the earthquakes were caused by a newborn , undersea volcano), the lack of seismologists in the group also lead to the emergence of misinformation and even conspiracy theories. This mistrusting atmosphere had negative consequences for the way various seismological organizations were perceived, including LastQuake, a crowdsource-based earthquake information app which allows eyewitnesses to share information about earthquakes they felt, combined with seismic data. However, due to the lack of seismic data for these earthquakes, some were not displayed in the app. This lack of information and understanding of how the system functioned led to additional mistrust toward this citizen seismology tool. This paper combines sociological observations with an empirical approach. First, a sociological analysis of this independent citizen science network enables an identification of the reasons for its creation and the pitfalls caused by the absence of collaboration with the scientific community. Then, an empirical case study of the LastQuake system exposes how it has been improved to offer information, while admittedly more incomplete, is nevertheless closer to citizens' needs. It concludes that citizen seismology requires a stronger collaboration between citizens' and scientists' communities in order to be more efficient. It also advocates for scientific communication that takes into account cultural context from the beginning.

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Section: Understanding Information Needs and Cultural Backgroundmentioning

confidence: 70%

Section: Understanding Information Needs and Cultural Backgroundmentioning

confidence: 99%

Citizen Seismology Without Seismologists? Lessons Learned From Mayotte Leading to Improved Collaboration

et al. 2020

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“…Finally, trust is an essential, but a variable, aspect of the system -there is no guarantee that the data that is provided is accurate, but successful crowdsourcing systems find a way to validate data for veracity [44]. Furthermore, social media and disaster apps hold the potential to not only be useful tools in disaster communication between citizens and authorities based on existing trust, but they also have the ability to help in building, rebuilding, or strengthening trusted relationships [47].…”

Section: Self-organizing Operation Mechanisms Of Crowdsourcing In Thementioning

confidence: 99%

Promoting Disaster Resilience: Operation Mechanisms and Self-Organizing Processes of Crowdsourcing

2020

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It is often difficult to realize effective governance and management within the inherent complexity and uncertainty of disasters. The application of crowdsourcing, through encouraging voluntary support from the general public, advances efficient disaster governance. Twelve international case studies of crowdsourcing and natural disaster governance were collected for in-depth analysis. Influenced by Complex Adaptive System theory, we explored the self-organizing operation mechanisms and self-organization processes of crowdsourcing within disaster governance. The self-organizing operation mechanisms of crowdsourcing are influenced by the multi-directional interaction between the crowdsourcing platform, the initiator (who commences the crowdsourcing process) and the contractor (who undertakes disaster reduction tasks). The benefits of crowdsourcing for governance structure and self-organization processes in natural disaster governance are reflected in three perspectives: strengthening communication and coordination, optimizing emergency decision-making, and improving the ability to learn and adapt. This paper discusses how crowdsourcing can promote disaster resilience from the perspective of the complex adaptive system to enrich the theoretical research on crowdsourcing and disaster resilience.Sustainability 2020, 12, 1862 2 of 14 enhancing community resilience. The research conducted by Baybay and Hindmarsh (2018) in coastal communities in the Philippines shows that community engagement can be increased by improving community activities, knowledge, skills, resources, and by adopting local culture and customs, which are crucial to promoting community resilience [4]. Traditional community engagement refers to offline action processes, while the Internet provides a new form of online community engagement. Crowdsourcing platforms, such as portals, social media, and online applications, have become effective tools for community engagement, by reducing the transaction costs associated with information search, analysis, and decision-making, as well as lowering resource costs (time, money, health, etc.) for civic engagement [5]. Crowdsourcing expands the boundaries of traditional community engagement, which is not limited by time or space, while people from all over the world can participate in specific actions online anytime and anywhere.The issue of how crowdsourcing promotes the self-organization process and builds disaster resilience is understudied. Existing research focuses on how crowdsourcing can be used to collect and analyze disaster data, as well as crowdsourcing's use in communication, loss assessment, and decision support. Research focuses on the functions of crowdsourcing at the technical level, but does not consider the interaction between different subjects in crowdsourcing from the perspective of disaster governance. Taking a tactical emphasis, many studies are based on a single case that focuses on how crowdsourcing can mitigate local problems caused by a specific disaster [6][7][8]. This paper analyses 1...

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“…This review demonstrates that there are eight types of crisis under investigation namely managerial misconduct crisis such as the organizational and corporate crisis (e.g. [31]), natural crisis such as flood and storm cases (e.g. [32]), public health crisis such as the 2014 Ebola outbreak, Swine flu and Bird Flu cases (e.g.…”

Section: Types Of Crisis Under Investigationmentioning

confidence: 99%

Revisiting The Research on Crisis Communication and Media Use During The Time of Crisis

Saputro¹

2020

The Proceedings of the 4th International Conference of Social Science and Education, ICSSED 2020, August 4-5 2020, Yogyakarta,

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This study aims at revisiting the research on crisis communication and media use during the time of crisis by employing a systematic review on the selected peerreviewed journals articles published from 2015-2020 by reputable publishers which include Taylor & Francis, Routledge-Taylor & Francis group, John Wiley & Sons Ltd, SAGE, and Elsevier. The articles (n = 95) were carefully analyzed to examine the research trends on the topics, geographical spread of the scholars, type of crisis under investigation, research method and design, media channel under investigation, media users, and communicating organization. The findings indicate that the research on crisis communication and media usage viewed from the journal articles published from 2015-2020 remains fluctuative where the highest number of research was in 2016 and 2019; the geographical distribution of the research scholars is dominated from Europe while America, and Asia come next; the crisis under investigation includes managerial misconduct crisis, natural crises, public health crises, accidents, multi crisis, terrorism, and riot; most research during the study time range employed a qualitative method and non-experimental design; single media channel and multiple media channel were the type of media under examination; the media users which were examined consist of citizens/customers/stakeholders, crisis managing organization, and mixed of both.

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Truth, trust, and civic duty: Cultural factors in citizens' perceptions of mobile phone apps and social media in disasters

Cited by 51 publications

References 40 publications

Citizen Seismology Without Seismologists? Lessons Learned From Mayotte Leading to Improved Collaboration

Citizen Seismology Without Seismologists? Lessons Learned From Mayotte Leading to Improved Collaboration

Promoting Disaster Resilience: Operation Mechanisms and Self-Organizing Processes of Crowdsourcing

Revisiting The Research on Crisis Communication and Media Use During The Time of Crisis

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