Tuning knowledge ecosystems: exploring links between hotels’ knowledge structures and online government services provision

Abstract

The development of knowledge-based business opportunities in many economic sectors worldwide is often conceived through a silo-mentality, whereby efforts are focused in either industry or government entities in isolation. Without a systemic or holistic understanding of connections between these, any present or future project evaluation becomes either input-or output-based instead of having a comprehensive understanding of its impact. In order to address such a challenge, this empirical study focuses on the Spanish hospitality sector, which currently thrives by continuously accessing external and internal sources of knowledge, thus offering opportunities to conceptualise it as a knowledge ecosystem. Lessons learned from the Spanish hospitality sector have the potential to inform the design of online government services as part of a knowledge ecosystem. This can, in turn, yield further opportunities for innovation in the hospitality sector. A structural equation model validated by factor analysis of 130 hotels is used to assess the extent to which hotels currently benefit from online government services. This study concludes that online government services can be better fostered by nurturing external communities while also setting up internal working communities and practices. The model and its implications can also inform initiatives which seek to pursue ecosystem-oriented research and practice, as well as future policy and technology transfer initiatives.

Knowledge management processes and organizational performance: the mediating role of organizational learning

“…Data for this study, which is part of a larger project, was collected using a survey instrument applied to Spanish SMEs. The study’s population was compiled from the SABI database (Iberian Balance Sheets Analysis System), which provides detailed data of the financial statements filed in commercial registries and has been used previously (Cegarra-Navarro et al , 2017). The criteria for inclusion were as follows.…”

A context‐driven approach on coping with COVID‐19: From hiding knowledge toward citizen engagement

“…Giving credit to previous works (e.g., Cegarra‐Navarro et al, 2017) that approach citizen engagement as people participation in most of the Government decisions, it may be concluded that a clear attention from the Government in this direction would have ensured a better commitment of individuals to the imposed emergency procedures (Gaventa & Barrett, 2012), including here COVID‐19 Health Protocols. In accordance with Warren, Sulaiman, and Jaafar (2014) and Wijnhoven, Ehrenhard, and Kuhn (2015), it is likely that a smoother civic alignment with the governmental restrictive measures would have progressively resulted if the citizens were correctly and timely informed of the actual situation.…”

“…Four items measured RACAP and assessed the extent to which citizens were able to facilitate recognition of information disorders and consequences of fake news for other citizens (Zahra & George, 2002). The existence of citizen engagement consisted of four items from a scale designed by Cegarra‐Navarro et al (2017), these items were interwoven with issues related to how often citizens follow procedures and attend training tutorials on COVID‐19 offered by from the government and the civil society.…”

“…According to Cegarra‐Navarro, Córdoba‐Pachón, and García‐Pérez (2017), achieving citizen engagement should be a pivotal priority in many settings, all the more in a crisis situation where the government measures should directly address people's propensity to align with the established status quo. Citizen engagement is concerned with multifaceted construct encapsulating a variety of interrelated behaviors, such as volunteering, protesting, participating in political debates, and learning about issues confronting one's community (Porumbescu, Cucciniello, & Gil‐Garcia, 2020).…”

A knowledge hiding approach to cope with COVID-19: A Comparison between Spain and China

“…It is clear from the aforesaid facts that although the knowledge hiding approach have some benefits can also provoke doubts about the efficacy and appropriateness of government measures, increasing the sensation of sadness, disappointment, or even physical sensations of being let down when the Government fails to meet their expectations [27] or when it needs to ask for help related to make further sacrifices [28]. By taking a system-wide perspective of knowledge it can be argued that a possible solution for the Government to achieve the best results from this approach could come from citizen engagement [29]. Citizen engagement may be defined as individual and collective forms of action that are designed to identify and address matters of public concern [30].…”