Turi̇zm İşletmeleri̇nde Yer Alan Hi̇zmetlerde “Robot” Kullanimina Yöneli̇k Uygulamalar

Abstract

The digital revolution that started with Industry 3.0 developed with Industry 4.0, allowing artificial intelligence and robot technologies to take place in many areas. The rapid development of technology and the corresponding change in consumer needs have forced many sectors to adapt to changing conditions. The dynamics of the fourth industrial revolution accelerated this change and started to play an important role in the preferences of both businesses and consumers. Artificial intelligence and robot technologies, which are among these dynamics, are both indispensable for people's daily lives and are expressed as technological innovations that many businesses apply. Examples of robotic applications, which have started to be seen in service industries after industrial industries, have started to be seen in tourism services. In addition to the Hen-na Hotel, the first and only example in the world, which provides service entirely with robots in Japan, the examples of businesses in which human employees and robots take place are increasing day by day.