Turkey’s Public Administration Today: An Overview and Appraisal

New Public Management in the Developing Countries: Effects and Implications on Human Resource Management

“…The public services reforms focused on regulating public employment at central and local levels, preparing personnel policies, providing an overview of the workforce, and assigning HRM departments following the NPM reforms and principles. The ethics reforms mainly involved reducing corruption and ensuring the best practices to deliver services ethically (Ustuner & Yavuz, 2018).…”

“…Concerning the responsibility of public services delivery, the Turkish government function in different modes, involving a public agency, a private body (i.e., privatisation), and outsourcing (i.e., partial providers) based on quality and efficiency. By doing so, the Turkish government achieved accountability, responsibility, and transparency when dealing with service delivery and citizens in Turkey (Ustuner & Yavuz, 2018). In the same vein, scholars indicated that the Malaysian government shifted from the old-fashioned public administration approach to a new one by focusing on inputs, outputs, and outcomes to achieve efficiency and respond to the citizens' concerns and interests.…”

“…In contrast, other governments, including the Kenyan government, the Nigerian government, the Emirati government, the Vietnamese government, the Egyptian government, the Indonesian government, the Albanian government, the Kazakhstani government, the Uruguayan government, the Ethiopian government, and the Moroccan government have partially directed attention for gauging the community's satisfaction about the delivered public services by public entities (Bobe et al, 2017;Errami & Cargnello, 2018;Guga, 2018;Ikeanyibe, 2016;Mussagulova & Van der Wal, 2019;Nyamori & Gekara, 2016;Ramos & Milanesi, 2020;Sarker & Al Athmay, 2018;Turner et al, 2019;Ukeje et al, 2020;Vu et al, 2019). The Ghanaian government, the Indian government, the Mauritian government, the Turkish government, and the Malaysian government have mainly depended on the community's feedback via continuous gauging and evaluation to meet the citizens' needs and achieve efficiency, accountability, quality, and transparency (Bhiwajee & Garavan, 2016;Bianchi & Xavier, 2017;Osei-Kojo, 2016;Siddiquee et al, 2019;Ustuner & Yavuz, 2018;Powell-Jackson et al, 2019). journal.ump.edu.my/jgi ◄…”

“…Nevertheless, research on the implementation of NPM reforms in developing countries has been investigated from the perspectives of multiple entities. These entities consist of the federal public organisations (Zahra & Jadoon, 2016), local government (Ahenkan et al, 2018;Guga, 2018;Ikeanyibe, 2016;Mussagulova & Van der Wal, 2019;Nyamori & Gekara, 2016;Tioumagneng & Njifen, 2019;Ukeje et al, 2020), health sector (Bobe et al, 2017;Errami & Cargnello, 2018;Mostafa, 2016;Powell-Jackson et al, 2019), education and transport sectors (Bhiwajee & Garavan, 2016), government ministries (Bianchi & Xavier, 2017;Gupta et al, 2018;Shaheen et al, 2017), and the central government (Osei-Kojo, 2017;Ramos & Milanesi, 2020;Sarker & Al Athmay, 2018;Siddiquee et al, 2019;Sutheewasinnon et al, 2016;Turner et al, 2019;Ustuner & Yavuz, 2018;Vu et al, 2019).…”

“…These aspects are presented in Table 1. (Bhiwajee & Garavan, 2016;Errami & Cargnello, 2018;Guga, 2018;Mostafa, 2016;Powell-Jackson et al, 2019;Sarker & Al Athmay, 2018;Tioumagneng & Njifen, 2019;Ustuner & Yavuz, 2018;Vu et al, 2019;Zahra & Jadoon, 2016) Efficiency (Bianchi & Xavier, 2017;Errami & Cargnello, 2018;Guga, 2018;Nyamori & Gekara, 2016;Osei-Kojo, 2016;Sarker & Al Athmay, 2018; journal.ump.edu.my/jgi ◄ NPM aspect Source Siddiquee et al, 2019;Sutheewasinnon et al, 2016;Turner et al, 2019;Ustuner & Yavuz, 2018;Zahra & Jadoon, 2016) Performance management system (Ahenkan et al, 2018;Bianchi & Xavier, 2017;Bobe et al, 2017;Errami & Cargnello, 2018;Guga, 2018;Ikeanyibe, 2016;Mussagulova & Van der Wal, 2019;Nyamori & Gekara, 2016;Osei-Kojo, 2016;Ramos & Milanesi, 2020;Sarker & Al Athmay, 2018;Siddiquee et al, 2019;Sutheewasinnon et al, 2016;Tioumagneng & Njifen, 2019;Turner et al, 2019;Ustuner & Yavuz, 2018) Accountability (Ahenkan et al, 2018;…”