“…The emergence of social media (SM) over the past decade has changed the speed and scope of communication and interaction among and between individuals and organizations across the globe (Filo, Lock, & Karg, 2015; Hambrick & Svensson, 2015). Today, the use of SM goes beyond simple social communication (Ngai, Tao, & Moon, 2015), and in the sport industry, marketers are using SM platforms to implement a variety of marketing communication elements such as athlete endorsements (Brison, Baker, & Byon, 2013), promotions (Hambrick & Mahoney, 2011), public relations (Waters, Burke, Jackson, & Buning, 2011), news updates (Reed & Hansen, 2013), and relationship marketing (RM; Williams & Chinn, 2010). While SM is a valuable resource to realize these marketing communication elements (Schultz & Peltier, 2013), it appears to be an ideal tool to achieve RM goals (Hambrick & Svensson, 2015; Trainor, Andzulis, Rapp, & Agnihotri, 2014).…”