Twitter, Instagram, Youtube Speak: Understanding Sentiments on LRT Jabodebek Services via Inset Lexicon, IndoBERT and BERTopic Approaches
Ibadurrohman Irfan Fatani
Abstract:Rapid urbanization in the Jabodetabek region has led to an increased demand for public transportation. Responding to this need, the government has initiated the development of a new public transportation mode, namely the LRT Jabodebek. However, as a new public transportation mode, the LRT Jabodebek has both strengths and weaknesses in serving the community. Various public comments are expressed through social media platforms. To enhance service quality, it is crucial to pay attention to public comments. Theref… Show more
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