“…There are several books and papers on the use of statistical tools and technics for improving quality and productivity (Box et al, 1978;Chen, 1997;Xie & Goh, 1999;Jones et al, 2001;Montgomery & Runger, 2003;Bamford & Greatbanks, 2005;Ehie & Sheu, 2005;He & Grigoryan, 2005;Chakraborti, 2006;Triefenbach, 2008;Chakraborti et al, 2008;Hoerl & Snee, 2010;Boone & Chakraborti, 2011;Zhang et al, 2011;Oprime & Ganga, 2013;Montgomery, 2013;Bataineh & Al-Dwairi, 2012). Employees have started to join improvement groups, mainly through Kaizen programs, and they have been trained in statistical technics of quality monitoring and control.…”