Types and Factors of Ethical Climate Perception in Serbian Tourism Industry

The Ethical Code and the Ethical Climate Within the Hotel Business

“…Comparing the gained results of this research with those obtained in the research conducted by [5], it could be noticed that there are some similarities, but also the differences, which is pointing to the fact that every type of tourism organizations could show certain characteristics that could also be reflected on the employees' perception of the ethical climate. Thus, results of this research could contribute to better understanding of the ethical climate perception within the hotel business.…”

“…In accordance with the widely used Victor and Cullen's theoretical typology [24], [25], there are nine possible theoretical types of the ethical climate (self-interest, company profit, efficiency, friendship, team interest, social responsibility, personal morality, company rules and procedures, laws and professional codes). Basic researches regarding the identification of implemented ethical climate types within tourism organizations in Serbia were conducted by [4], [5], [8], [12] and [13]. However, this topic is still not sufficiently researched within tourism sector of Serbia, which leaves plenty of space for additional researches on this subject.…”

“…Results of the study conducted by [5] indicated the manner in which the ethical code could shape the ethical climate perception among the employees within the different types of organizations operating in tourism sector of Serbia. However, as already mentioned, due to the fact that the ethical climate could differ in accordance with particular type of the organization, this research is tendentiously aimed at researching the impact of the ethical code on the employees' perception of the ethical climate within organizations of the same type, in this case within hotels in Kopaonik, primarily because it is one of the leading destinations in Serbia, according to the number of tourist arrivals during the winter season.…”

The Employees’ Socio-Demographic Characteristics and Perception of the Ethical Climate in Hotel Business

“…By cross-tabulation of these two dimensions, nine theoretical types of the ethical climate might be formed (self-interest, company profit, efficiency, friendship, team interest, social responsibility, personal morality, company rules and procedures, laws and professional codes) [22]. This two-dimensional typology also served as a basis for identifying the ethical climate types represented in hotels at Kopaonik [19], [20].…”

“…In respect to the fact that customers' satisfaction depends on setting the high ethical standards and appropriate behaviour of the employees, according to their intensive interaction with the customers [25], it is important to research the influence of socio-demographic characteristics within different societies, including those in transition, such as Serbia. Initial identification of the ethical climate types within tourism organizations in Serbia was conducted by [6], [7], [14], [19] and [20]. Nevertheless, despite the abovementioned researches, ethical climate still represents a topic that has not been sufficiently explored in tourism sector of Serbia.…”