Types of structural assurance and their relationships with trusting intentions in business-to-consumer e-commerce

Sha, Wang

doi:10.1007/s12525-008-0001-z

Cited by 48 publications

(65 citation statements)

References 39 publications

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“…In this case, we use reputation, guarantees and security and privacy policies as cognitive signals according to the literature. These variables have been widely associated with trust and consumer behavioral intentions by researchers (Lee, Ang, and Dubelaar, 2005;Eastlick and Lotz, 2011;Ha, 2004;Sha, 2009;Wang, Beatty, and Foxx, 2004;Wu, Liao, Hung and Ho, 2012). In mobile commerce they have an impact on the development of trust (Casaló, Flavián, and Guinalíu, 2007;Yeh and Li, 2009).…”

Section: Determinants Of Trust and Satisfactionmentioning

confidence: 99%

Determinants of clothing repurchase through mobile devices

Rodríguez–Torrico¹,

Gutiérrez²,

José³

2015

ESIC Market

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Purchasing clothes via mobile devices is a growing sector. This paper analyzed the cognitive (reputation, guarantee and security & privacy policies) and experiential aspects (aesthetics, interactivity, enjoyment and personalization) that increase customer satisfaction and trust of the mobile buying process as well as customer intention to repeat buying using this same channel. Our analysis used a sample of mobile purchasers from a clothing company's mobile website. The results indicate that the cognitive signals show greater influence than the experiential in relational variables. Satisfaction, meanwhile, is enhanced by the attractiveness of the mobile website and buyer trust. Finally, both satisfaction and trust are key factors in the customer's intention to repeat buying clothes via mobile devices.

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Section: Determinants Of Trust and Satisfactionmentioning

confidence: 99%

Determinants of clothing repurchase through mobile devices

Rodríguez–Torrico¹,

Gutiérrez²,

José³

2015

ESIC Market

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“…To understand how the service provider is going to handle the personal information, it is essential to assess its trustworthiness based on privacy credential attributes, which the online provider has obtained (e.g., trustmark seals, privacy certificates, contents of the privacy statement, encryption mechanisms). Empirical research on the impact of such attributes on individuals' perceived trust, e.g., that of [35,39], to name few, report that the impact varies depending on the type of the attribute. Examples of such attributes are shown in Table 1.…”

Section: Trust and Reputation Agentmentioning

confidence: 99%

“…In this paper, the rating of each attribute as shown in Table 1 under column "Significance" is based on studies on consumer research analysis such as those of [8,16,25,39] and industry studies such as those of [10,21]. These studies analyze the impact of different trusting attributes on consumers' online purchasing behavior and their perceived trust.…”

Section: Trust and Reputation Agentmentioning

confidence: 99%

“…These studies analyze the impact of different trusting attributes on consumers' online purchasing behavior and their perceived trust. For example, in [39,16], the "use of encryption mechanism" and "periodic reporting on privacy matters" have low impact on the perceived trust according to consumer research analysis. Authentication-based disclosure of information e.g., Kerberos-based vs. username/password authentication Low [39] Periodic reporting on privacy matters e.g., reports on privacy training, reports on privacy compliances…”

Section: Trust and Reputation Agentmentioning

confidence: 99%

“…Low [39,16] The attributes and their classifications are stored in a database dedicated for the privacy credential ratings. The trust and reputation agent uses a fuzzy logic mechanism (discussed in the next subsection) to determine the privacy credential score and the privacy report for each service provider (implementation of such report is shown in Sect.…”

Section: Trust and Reputation Agentmentioning

confidence: 99%

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Knowledge-empowered agent information system for privacy payoff in eCommerce

et al. 2011

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Today, many online companies are gathering information and assembling sophisticated databases that know a great deal of information about many people, generally without the knowledge of those people. Such endeavor has resulted in the unprecedented attrition of individual's right to informational self-determination. On the one hand, Consumers are powerless to prevent the unauthorized dissemination of their personal information, and on the other, they are excluded from its profitable commercial exchange. This paper focuses on developing knowledge-empowered agent information system for privacy payoff as a means of rewarding consumers for sharing their personal information with online businesses. The design of this system is driven by the following argument: if consumers' personal information is a valuable asset, should they not be entitled to benefit from their asset as well? The proposed information system is a multi-agent system where several agents employ various knowledge and requirements for personal information valuation and interaction capabilities that most users cannot do on their own. The agents in the information system bear the responsibility of working on behalf of consumers to categorize their personal data objects, report to consumers on online businesses' trust and reputation, determine the value of their compensation using risk-based financial models, and finally negotiate for a payoff value in return for the dissemination of users' information. The details of the system as well as a proof-of-concept implementation using JADE (Java Agent Development Environment) are presented here.

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Application of information and communication technology for internationalization of Nigerian small‐ and medium‐sized enterprises

Gbadegeshin

Oyelere

Olaleye

et al. 2018

E J Info Sys Dev Countries

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Information and communication technology (ICT) has fundamentally transformed business transactions. While its uses have become ubiquitous in the advanced economies, emerging and developing economies are still struggling with the mode and manner of the deployment of ICT for business. Thus, this study seeks to investigate how small-and medium-sized enterprises (SMEs) utilize ICT in Nigeria for business internationalization. To achieve the goal of the study, a mixed-method was employed.A questionnaire was administered to 265 people consisting of SMEs staff, managers, and owners. Similarly, interviews were conducted with seven SME decision makers.Findings revealed that Nigerian SMEs used ICT tools, such as websites and social media platforms, for internationalization. The findings also revealed that the challenges of ICT did not affect its application by these SMEs, which contrasts with many previous studies. Furthermore, this study identified privacy concerns, internet problems, cyber insecurity, trust, and system anxiety as new challenges facing the application of ICT tools by SMEs. Similarly, the findings showed that lack of ICT competence and strategic focus of ICT applications are internal problems facing Nigerian SMEs.These findings provide insight for practitioners and academia on the internationalization of Nigeria SMEs and the application of ICT to promote business growth.

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Types of structural assurance and their relationships with trusting intentions in business-to-consumer e-commerce

Cited by 48 publications

References 39 publications

Determinants of clothing repurchase through mobile devices

Determinants of clothing repurchase through mobile devices

Knowledge-empowered agent information system for privacy payoff in eCommerce

Application of information and communication technology for internationalization of Nigerian small‐ and medium‐sized enterprises

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