Advances in Ergonomic Design of Systems, Products and Processes 2016
DOI: 10.1007/978-3-662-53305-5_23
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Uncanny and Unsafe Valley of Assistance and Automation: First Sketch and Application to Vehicle Automation

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Cited by 25 publications
(12 citation statements)
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“…But this, as we argue, cannot be granted if ADS are not under some relevant form of human control and there are gaps in responsibility. When this happens, the relevant human actors may not be sufficiently able, motivated and willing to prevent undesired outcomes (Elish, 2019 ; Flemisch et al, 2017 ). In addition, we consider human responsibility also to be important in order to prevent legitimate discontent among victims of accidents and distrust towards technology more generally (Danaher, 2016 ).…”
Section: Automated Driving Systems and Responsibilitymentioning
confidence: 99%
“…But this, as we argue, cannot be granted if ADS are not under some relevant form of human control and there are gaps in responsibility. When this happens, the relevant human actors may not be sufficiently able, motivated and willing to prevent undesired outcomes (Elish, 2019 ; Flemisch et al, 2017 ). In addition, we consider human responsibility also to be important in order to prevent legitimate discontent among victims of accidents and distrust towards technology more generally (Danaher, 2016 ).…”
Section: Automated Driving Systems and Responsibilitymentioning
confidence: 99%
“…Systems that parallel human-like characteristics and personas (i.e., humanoid robots, intelligent agents such as Alexa) tend to have more trust than systems designed with the same capacities and purpose, but with non-anthropomorphized characteristics (Hancock et al, 2011;de Visser et al, 2017;Calhoun et al, 2019). However, there is a point where extreme similarity between a technology and human can result in a significant drop in trust levels, often referred to as the uncanny valley (Flemisch et al, 2017). Because of this interaction between trust and human-like characteristics in technology, there are observable differences in trusting behavior, founded on emotional connection to the system rather than system capability (Jensen et al, 2020).…”
Section: Basis Of Trust In Interpersonal Verses Technology Automationmentioning
confidence: 99%
“…Leaving aside the issue of driver's responsibility, which will be discussed in "Responsibility" section below, it is interesting to note that the riskiness of these handover situations was well-known, and this kind of accidents largely predicted by scientific studies. As reported in the discussion of Recommendation 2, handover scenarios require that the driver is given sufficient time to regain situational awareness (Flemisch et al, 2017), and in one simulator study none of the participants was able to regain control of the car within the 2 seconds they were given to react to a sudden failure in proximity of a curve (Flemisch et al, 2008).…”
Section: Safety and Freedommentioning
confidence: 99%