The paper aims to present an integrated approach to solve the decision-making problem under the probabilistic hesitant fuzzy information (PHFI) features, which is an extension of the hesitant fuzzy set. The considered PHFI not only allows multiple opinions, but also associates occurrence probability to each opinion, which increases the reliability of the information. Motivated by these features of PHFI, an approach is presented to solve the decision problem with partial known information about the attribute and expert weights. In addition, an algorithm for finding some missing values in the preference information is presented and stated their properties. Afterward, the Hamy mean operator has been used to aggregate the different collective information into a single one. Also, we presented a COPRAS method to the PHFI for ranking the given alternatives. The presented algorithm has been demonstrated through a case study of cloud vendor selection and its validity has been revealed by comparing the approach results with the several existing algorithm results.