Uncovering Patterns in Reviewers’ Feedback to Scene Description Authors

Natalie, Rosiana; Loh, Jolene; Tan, Huei Suen; Tseng, Joshua; Kacorri, Hernisa; Hara, Kotaro

doi:10.1145/3441852.3476550

Cited by 6 publications

(1 citation statement)

References 11 publications

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“…Our study is situated within the context of prior research that delves into the experiences of individuals with visual impairments as they engage with social media platforms. Blind users' interactions with technology, especially the accessibility aspect, have always been an important topic for HCI researchers [28,57,61]. Blind users, according to research reports, frequently grapple with the challenges posed by inaccessible visual content displayed on technology devices [37,58].…”

Section: Blind People and Social Media Accessibilitymentioning

confidence: 99%

"I Got Flagged for Supposed Bullying, Even Though It Was in Response to Someone Harassing Me About My Disability.": A Study of Blind TikTokers’ Content Moderation Experiences

Lyu,

Cai,

Callis

et al. 2024

Proceedings of the CHI Conference on Human Factors in Computing Systems

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The Human-Computer Interaction (HCI) community has consistently focused on the experiences of users moderated by social media platforms. Recently, scholars have noticed that moderation practices could perpetuate biases, resulting in the marginalization of user groups undergoing moderation. However, most studies have primarily addressed marginalization related to issues such as racism or sexism, with little attention given to the experiences of people with disabilities. In this paper, we present a study on the moderation experiences of blind users on TikTok, also known as "BlindToker, " to address this gap. We conducted semi-structured interviews with 20 BlindTokers and used thematic analysis to analyze the data. Two main themes emerged: BlindTokers' situated content moderation experiences and their reactions to content moderation. We reported on the lack of accessibility on TikTok's platform, contributing to the moderation and marginalization of BlindTokers. Additionally, we discovered instances of harassment from trolls that prompted BlindTokers to respond with harsh language, triggering further moderation. We discussed these findings in the context of the literature on moderation, marginalization, and transformative justice, seeking solutions to address such issues.CCS Concepts: • Human-centered computing → Human computer interaction (HCI); Empirical studies in HCI.

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